Peter Clarke

PC PAL Andover and Winchester

Peter Clarke is based in Andover and looks after both residential & business customer in Andover, Salisbury, Winchester & surrounding areas. Tel: 01264 931000 or 01962 921000 Email: andover@pcpal.co.uk
Tips & How-to's 1st October 2013 1186

Beware of computer support cold calls warns Peter Clarke of PC PAL

 

I am again getting many calls regarding out of the blue ‘support’ cold calls and although I have successfully secured the PCs involved, prevention is better than cure!

Beware of telephone calls out of the blue from ‘engineers’ purporting to be from Microsoft or their ISP (Internet Service Provider) e.g. BT or TalkTalk.  Customers were told that the ‘engineers’ have detected that their computer was running slowly and has several errors which they could help remove.

To illustrate the problems, the users were directed to look at the Event Viewer where hundreds of ‘error’ messages were displayed.

The ‘engineer’ explained that for a one-off fee the user could take out a service contract whereby the ‘engineer’ would clean up the computer.

Credit card details were then given to the ‘engineer’, who took control of the user’s computer, installed various programs and ran an antivirus scan.

This all sounds very innocent but for the following:

  • Microsoft & ISPs never make cold calls about technical problems with your computer
  • Problems with your computer cannot be detected by anyone remotely unless you explicitly give them access
  • The Windows System Log always contains many messages – this is quite normal and not proof that you have computer problems.

These calls were undoubtedly a scam to get the user to give over their credit card details and to enable the scammers to install software that could potentially steal sensitive data such as bank details and passwords from the user’s computer.

So what can we learn from this?

Anyone calling up out of the blue and asking to connect to your PC should be refused. Never give up sensitive personal information to someone over the telephone (or Internet) unless you are certain that they are genuine; and never give it to someone who has cold called you.

If you have questions regarding this or any other computer issue or you would like to book a service for your computer then contact PC PAL on 01264 931000 or 01962 921000, email andover@pcpal.co.uk or visit www.pcpal.co.uk

Peter Clarke

Peter Clarke is based in Andover and looks after both residential & business customer in Andover, Salisbury, Winchester & surrounding areas.

Tel: 01264 931000 or 01962 921000
Email: andover@pcpal.co.uk

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