Peter Clarke

PC PAL Andover and Winchester

Peter Clarke is based in Andover and looks after both residential & business customer in Andover, Salisbury, Winchester & surrounding areas. Tel: 01264 931000 or 01962 921000 Email: andover@pcpal.co.uk
Tech News, Tips & How-to's 10th October 2016 581

Do You Have An HP printer? What Make Of Ink Do You Use?

asks Peter Clarke of PC PAL

Recently I have had a few calls from customers who use non HP ink in their HP printer.  Although this has worked well for them in the past they suddenly received error messages saying there is a problem with the cartridge, one or more cartridges seem damaged or simply that the printer would not work with an  'older generation' cartridge.

When installing our printers many of us select the 'automatic update' box to allow our printers to receive updates to improve the running or security of the printer.  However in this case it appears that HP provided a software update that changed the settings on its machines to ensure they stop recognising many non HP printer ink cartridges. This made some of its printers stop working with ink cartridges from competing suppliers.

HP say the update was in the interest of its customers, protecting them from using counterfeit or unauthorised ink cartridges which infringe HP's patented technology and may provide poor quality printing. Following many complaints in the press HP have backed down and have promised another software update which provides the option of reversing the controversial change.

So what do you need to do if your HP printer has suddenly stopped accepting non HP ink cartridges?  Check to see if there are any updates available for your printer - the reversal update should be available by the time you read this article.

If you are in any doubt and want to discuss this further or need any help with your printer please don’t hesitate to call me.

Peter Clarke

Peter Clarke is based in Andover and looks after both residential & business customer in Andover, Salisbury, Winchester & surrounding areas.

Tel: 01264 931000 or 01962 921000
Email: andover@pcpal.co.uk

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