Your local PC PAL Engineers understand that if your computers are not working, your business isn’t working. Our Helpdesk and Support service is a monthly proactive IT support service that ensures your business IT systems are kept up and running all year round.

For only £17.99 per month per computer, you’ll receive access to our friendly and experts IT support engineers. It’s like having your own IT support department, without the huge staffing costs of running an in-house team.

Within the Helpdesk and Support service, your comprehensive cover includes:

• FREE anti-virus and anti-spyware software for Mac and Windows PC worth £39.99 per PC. This includes state of the art protection to keep you protected from viruses, spyware and other nasty’s.

• FREE unlimited online backup worth £59.99 a year, Yes, you read that right, FREE UNLIMITED online backup – no limits. Backup all of your precious documents, file, photos, music and movies.

• FREE remote monitoring software that will alert your local PC PAL Engineer of any issues affecting your IT systems (often before they become a big problem). This cutting edge software enables us to provide proactive and preventative IT support so that you can get on with your business without interruption.

Currently this service is only available from 9am to 6pm Monday to Friday (excluding Bank Holidays). We will be expanding our service shortly to provide support 24 hours a day.

There are a few rules and regulations that we ask you to adhere to when using our service:

We will only support computers registered by you on your account and to the same household or business address.

As an ethical and certified service, we don’t support illegal or pirated software. You must have valid software licenses for your Operating System and all applications on your computer(s). You must supply details of the relevant licence keys if we ask you for them.

It’s your responsibility to back up your software and data before we start work. If you need help or advice about how to do this, just ask. We can help you with this if you don’t feel comfortable doing it on your own. If you are a Helpdesk and Support customer, you automatically have UNLIMITED online backup space so you can back up your data quickly and easily.

You agree to follow our reasonable instructions, including any security instructions.

You are responsible for running current anti–virus and anti–spyware software and adopting other appropriate security or maintenance procedures.

We operate a fair usage policy. Please see our Terms and Conditions for details.

To find your local PC PAL engineer visit our Find Your Local Engineer page. They are waiting to help you today!

Our telephone and remote support team is available from 9am to 6pm Monday to Friday (excluding Public Holidays). Even your engineers need a break so we are also closed Christmas Day, Boxing Day and New Year’s Day.

Our Helpdesk and Support service is just £17.99 per month per computer. We also offer a range of Pay As You Go (PAYG) services, where we charge on a simple hourly basis, so you know where you stand. If you’re a Helpdesk and Support service customer, all support services are included in your plan, with the exception of more complex services such as data recovery, rebuilds and restore. Plus you get discounts off on-site visits too.

We never use geek-speak! We understand that you just want your technology to work so you can get on with what you want to be doing. Your PC PAL Engineers are specially trained to explain everything in simple, clear language and in many cases we will be able to log on and fix your issue remotely without you having to worry about a thing.

We don’t use complicated language or jargon. Your local PC PAL Engineer will explain everything clearly and concisely and record details of what they have done and why. You will receive an email summary of the work carried out for future reference. We can also advise you on how to get more out of your technology or to stop problems from happening again.

No matter how big or small the issue, we can help. We can troubleshoot, fix, optimise, speed up, back-up and set up your computers, smartphones and wireless networks. We’re on hand to advise our customers, helping them to get the most out of their technology.

You can buy our services on a Pay As You Go (PAYG) basis or you can get year round support by taking out a Helpdesk and Support plan for just £17.99 a month. Our Helpdesk and Support service come with lots of extras like UNLIMITED online back–up worth £59.99 a year, FREE anti-virus and anti-spyware software for Windows PCs and Macs worth £39.99, PLUS discounts off our more complex services such as data recovery, rebuild and restores, as well as on-site visits.

No, we do not carry out credit checks for Helpdesk and Support service or Pay as you go (PAYG) support: all of our services can only be purchased with credit or debit cards which are subject to the normal card security checks at checkout online. Please see our Terms and Conditions for further details.

You’ll receive email confirmation of your registration with us and your local PC PAL Engineer will contact you to help you through the rest of the process.

If you would like to cancel your Helpdesk and Support service, just get in touch and we’ll do the rest. Remember there is a minimum 12 months sign up period, and then we need 30 day’s notice.

Our Helpdesk and Support service have a 12 month minimum term and you can cancel at any time after that by giving us 30 day’s notice. Please see our Terms and Conditions for more details.

It’s easy to become a member. Please visit the Helpdesk and Support page and locate your local PC PAL Engineer and we’ll help you through the process.

No. Our Helpdesk and Support can be delivered over the phone or remotely are available regardless of worldwide location. At the present time, all services are delivered in English only!