IT Support for your Business

IT Support for your Business

When your business relies on your computer, email or Internet connection, you need someone to rely on when things go wrong. Our IT Support for Business service would definitely be our first recommendation to your business and has been specialised designed to suit the specific needs of a small business.

We support many local businesses, from self employed people to larger corporations with remote/ home based workers. Our team of friendly & reliable engineers are experienced and equipped to deal with any IT issue your business will face and provide a rapid and reliable service to get you back up and running with the minimum of fuss or delay.

Please take a moment to read our Customer Charter, see a small selection of the businesses who trust us to look after their IT needs as well as the testimonials they have kindly given us.

We have a number of monthly packages available to you and please talk to us if you have any questions:

SUPPORT PACKAGE: BRONZE SILVER GOLD PLATINUM
Summary 24-7 monitoring, standard support charges 24-7 monitoring & protection, discounted support charges, enhanced priority 24-7 monitoring & protection, inclusive remote & onsite support, discounted support charges, further enhanced priority The full, priority service with everything included (subject to availability)
Per Computer per Month £12 £19 £32 £60
Price per Day (30 days) £0.40 £0.63 £1.06 £2.00
Minimum contract Term 3 Months 3 Months 3 Months 3 Months
RESPONSE TIMES
Telephone Support Normal availability Within 6 working hours Within 4 working hours Within 3 working hours
On-site Support Normal availability Next working day Within 8 working hours Within 6 working hours
Contact hours Mon-Fri, 9am to 5.30pm Mon-Fri, 9am to 5.30pm Mon-Fri, 9am to 5.30pm Mon-Fri, 8am to 8pm
PROTECTION & MONITORING
Active 24/7 Systems Monitoring
Automatic system updates
PC PAL Anti-virus software £40 per year
PC PAL Secure Online Backup £40 per year
SUPPORT CHARGES
Remote/Telephone Support (per 15 min blocks) £15 £10
On-site Support per hour (min 1 hour charge) £59 £49 1 hour included per month (thereafter £39)
EXTRAS
Discount for additional computers on the same support level at the same premises N/A 10% 20% 30%
Monthly Newsletter and Tips

 
pdficon_largeWe also have a PDF version of the  PC PAL Business IT Services table above, as well as the  PC PAL Business IT Services - Agreement which we ask customers to complete to set up the support service.

Find your local engineer to talk about this service today or if you have any further questions, please visit our IT Support for Business FAQ's page.

You may also wish to read the IT Support for Business Terms and Conditions page.

All prices exclude VAT (which may be applicable) and packages may not be available in all areas.

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