Welcome to PC PAL Hockley Heath
Computer and Laptop Repairs Specialists
for your Home and Small Business

Call us today on 0121 705 0010
for a Same Day Service.

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Computer & Laptop Repairs in Hockley Heath

Hello! We are Chris Gauden and David Allen and we are your Local PC PAL Computer Repair Engineers serving Hockley Heath, Knowle, Dorridge, Lapworth, Hockley Heath, Monkspath, Shirley and the surrounding areas.

We always aim to provide a personal, friendly, honest and reliable service to you in your own home or office. We are able to offer a comprehensive Desktop PC and Laptop repair service including virus/trojan removal, email and internet issues along with hardware upgrades and general troubleshooting.

Whatever your problem, please give us a call today on 0121 705 0010 for a discussion about how we can help! We also carry out Laptop Repairs in your Home or Office at a time to suit you!

PC PAL's engineers are qualified and experienced and hold one or more of the following qualifications:

TestimonialsDesktopsLaptopsSmartphones and TabletsBusiness

Hear what our Customers say!

Thanks to all my customers who have left feedback:

4.81 out of 5 stars - based on 627 reviews
Totally rate Chris @ PC PAL - brilliant service - nothing is too much trouble and his knowledge is incredible - very highly recommended from me.

Rita O' Toole
Diretor
Exhibit R Limited

5 out of 5 Stars

, Solihull - Yesterday at 15:19

Good friendly service. Engineer willing to explain what was the problem and how he was dealing with it.

4.75 out of 5 Stars

, Solihull - About 2 weeks ago.

I have recently had two laptops repaired and updated by Chris. Very fast, friendly and competent service, many thanks.
Mrs Hazel Gibbs

5 out of 5 Stars

, Solihull - About 2 weeks ago.

Great service and engineer sorted issues out very quickly.

Would certainly recommend to any0one who has a computer problem

4.5 out of 5 Stars

, Solihull - About 2 weeks ago.

We had a problem with our email address book. PC Pal sorted it out. Great service from a helpful and knowledgeable engineer.

4.5 out of 5 Stars

, Solihull - About 1 months ago.

I realise David has left the team and therefore I had to wait several days for the repair. However, I have used PC PAL on a number of occasions, either to repair my computer or to receive a tutorial. Chris, who is the computer engineer, is always prompt courteous and friendly. He has the ability of translating technical jargon into language that I can understand. This is a great gift. As such, I have already recommended PC Pal to a number of people. Their expert work is second to non. Thank you

4.75 out of 5 Stars

, Solihull - About 1 months ago.

Prompt and excellent service. Engineer answered any questions and helped me a great deal........he gave me good advice and explained in simple terms. Thank you very much.

5 out of 5 Stars

, Solihull - About 1 months ago.

4.5 out of 5 Stars

, Solihull - About 1 months ago.

As good and friendly as ever. Many thanks

5 out of 5 Stars

, Solihull - About 1 months ago.

Chris has 'sorted out' a few of my problems I have had. I have found he gives an excellent service. Quick to pick up my problem, explains what he is doing and always corrects "the problem" I would recommend him (and I have done to my friends) without any hesitation.
Keep up the good work.

5 out of 5 Stars

, Solihull - About 1 months ago.

The engineer got down to job in hand without delay, concentrating on the task but at the same time being friendly,approachable and perfectly happy to pass the time of day. He sorted out the problem and explained what had gone wrong. He also gave me some general advice on windows 10 as a new PC is on the cards. My aging PC is now performing well and is so much faster so well done and thank you.

4.25 out of 5 Stars

, Solihull - About 2 months ago.

As usual, Chris identified and solved the problem quickly and efficiently.

5 out of 5 Stars

, Solihull - About 3 months ago.

Chris
was able to answer all our questions

5 out of 5 Stars

, Solihull - About 3 months ago.

As usual, the service was brilliant! All the data from my 'dead' old computer and laptop has been transferred to my working laptop - quick, easy (for your engineer - I'm hopeless at such things) and all done with a smile.

Thank you so much.

Chris

5 out of 5 Stars

, Solihull - About 3 months ago.

Another positive experience. Always findd Chris to be very efficient. Answered all my questions,
explaining everything in a clear way.
Would highly recommend.

4.75 out of 5 Stars

, Solihull - About 4 months ago.

Good, trustworthy, knowledgeable and reliable service - just what is required when needed - simple!

4.5 out of 5 Stars

, Solihull - About 4 months ago.

Many thanks for your help and advice. I look forward to in stalling the improved broadband next week.
One odd thing: this morning the old router is working much better and I can once again access e-mails etc!

4.5 out of 5 Stars

, Solihull - About 4 months ago.

It was really a good experience and friendly too, provided the service I wanted.

4.25 out of 5 Stars

, Solihull - About 4 months ago.

Always a great service that's well explained in a language I can understand that's good value for money.

5 out of 5 Stars

, Solihull - About 4 months ago.

As always friendly helpful advice and help. Chris was very patient with our inexpert knowledge. Will recommend to anyone unsure and uncertain with technology. Theses guys will guide you safely and patiently through what can be a mibefield and confusion.

4.75 out of 5 Stars

, Solihull - About 4 months ago.

Prompt friendly efficient & service as usual.

4.75 out of 5 Stars

, Solihull - About 5 months ago.

4.5 out of 5 Stars

, Solihull - About 5 months ago.

Very helpful

5 out of 5 Stars

, Solihull - About 6 months ago.

Last used PC Pal 6 years ago. David came then. Just as good now as then. Helpful, quick and friendly service at a reasonable price. Would highly recommend. Thank you. David Adams.

5 out of 5 Stars

, Solihull - About 7 months ago.

David the engineer was so helpful and polite, I am an OAP so very worried about computer problems, but David understood the problem reassured me and sorted out the problem as well as setting up my laptop to make it easier to use for me.
Thank you David and PC Pal it's good to know you are there to help if I have any more problems.

4.5 out of 5 Stars

, Solihull - About 7 months ago.

My late wife Shena was the main account holder for her Microsoft XP computer. As a retired journalist, she used the computer every day; she loved writing. Shena allowed me to use it,and I became one on the list in MY DOCUMENTS. Eventually Shena set me up with my own screen saver and desk top, which I could easily select. Shena died in 2014.
On 3rd April I was reading one of Shena's files when an Avast security display appeared on the screen for a system update. After the process was finished I closed down. I switched on later, but to my horror, the display was not my usual one, but a blue screen with a few icons circa 2010. Where was my screen? I don't know whether I may have somehow pressed a wrong key, or what had happened.
On Tuesday I phoned PC PAL before 9.00am, and was told that David would pay me a visit between 1.00 and 3.00pm.
In fact Chris rang the doorbell just before 3.00pm, came in and got on with sorting out the problem which he had dealt with before on other computers. He eventually got it going again and everything was back to normal.
Unless you are dealing with these sort of problems every day, where do you start?
Without companies like PC PAL we would be in a fix. Its about knowing.

4.5 out of 5 Stars

, Solihull - About 8 months ago.

Very satisfied with the service, Chris arrived well within the booked time. He worked at sorting out the problems I had, and nothing seemed to beat him!

4.75 out of 5 Stars

, Solihull - About 8 months ago.

Everything spot on as usual.

5 out of 5 Stars

, Solihull - About 9 months ago.

I am very happy with the service I received from PC Pal, and would recommend them to all my friends and family.

4.75 out of 5 Stars

, Solihull - About 9 months ago.

I was able to choose the time and date of the visit, Chris arrived on time and was efficient and courteous as always. The price charged is worth every penny. Thank you for your service.

5 out of 5 Stars

, Solihull - About 9 months ago.

I had several questions to put to pcpal including sorting out my e mails ,using my camera and printing my photos.
Each time I book a visit I learn a few more facts about my Apple iPad and there I can make more use of it.Thank you pcpal

5 out of 5 Stars

, Solihull - About 9 months ago.

5 out of 5 Stars

, Solihull - About 9 months ago.

Patient helpful and thorough service provided.
Thank you.
David Duggins

5 out of 5 Stars

, Solihull - About 9 months ago.

Was able to arrange the appointment on the same day. Chris was on time and very efficiently solved the various issues on our two computers. He explained the problems clearly and was helpful and friendly throughout.

4.75 out of 5 Stars

, Solihull - About 9 months ago.

Appreciated the time and patience the engineer spent explaining the various the things he was doing on the laptop and setting up a couple of programs for me.

4.5 out of 5 Stars

, Solihull - About 9 months ago.

Chris tried so hard to renew our contract with Dell, & was thwarted at every turn. He returned as arranged at the appointed time to await a call from Dell, which never came. He tried all over again to speak to Dell & finally managed to pay for us.
He most generously gave much longer time to achieve what the call was about, sorting the computer at the same time where possible.

5 out of 5 Stars

, Solihull - About 10 months ago.

Very helpful and well explained

4.5 out of 5 Stars

, Solihull - About 10 months ago.

Very helpful.Confidence in new security system and useful clean up.

4.75 out of 5 Stars

, Solihull - About 10 months ago.

The support given - identifying what was causing the noise, and replacing the power supply - was very professional. The extra time taken to help improve the way files were stored to free up space was an unexpected bonus.

Cheers

4.75 out of 5 Stars

, Solihull - About 10 months ago.

This is the 2nd time that we have used PC Pal and we have been delighted with the service on both occasions. Response was very quick and the problem was resolved. We cannot fault the service in any regard and would be delighted to recommend PC Pal to anyone who needs such a service.

5 out of 5 Stars

, Solihull - About 10 months ago.

Chris was very easy to follow and we learnt lots of things we didn't know about our computer .
Great service - will definitely use it again

4.75 out of 5 Stars

, Solihull - About 11 months ago.

My family have been using PC Pal now for several years and have always been extremely satisfied with all aspects of their service. The friendliness, technical ability, knowledge and care is of the highest standard.

5 out of 5 Stars

, Solihull - About 11 months ago.

I was recommended by a neighbour and I have been very satisfied with the service given in installing a new computer after being advised that the fault on my old one was uneconomical to repair. Both engineers Chris Goudell and David Allen were very helpful. I will have no hesitation in recommending your services.
Derek Haskins

5 out of 5 Stars

, Solihull - About 11 months ago.

As usual the service was excellent! Thank you.

5 out of 5 Stars

, Solihull - About 11 months ago.

Once again PCPAL earned maximum points for the way in which my call was received, for the promptness of Chris Gauden's call to me and for the speed of his arrival. His expertise cleared my worrying problem and I appreciated greatly his ability to teach me and to leave me much better informed and confident in the use of my laptop. You have my gratitude - and my recommendation of your name to my friends

5 out of 5 Stars

, Solihull - More than a year ago.

The usual reliable friendly service from Chris

5 out of 5 Stars

, Solihull - More than a year ago.

Having been on Windows Vista for 9 years I had been told that it would soon stop working and Windows 10 should be installed. David did this very well, overcoming a number of technical problems on the way, and I am getting used to the new system though still finding it rather complicated. When a problem later occurred with the printer David was able to fix it remotely - brilliant!

4.75 out of 5 Stars

, Solihull - More than a year ago.

If anything goes wrong with my computer equipment I have no hesitation in calling my favourite technical team. I have used their excellent service for a number of years and have recommended PC Pal to all my friends whenever the subject of technical problems rears its ugly head.
An excellent, reliable and friendly service.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Dave came out on Tuesday following a call made on Monday. My (somewhat elderly) pc had died the previous week and he diagnosed the problem as the power supply very quickly. I needed some files from my old pc and he was able to extract the data files from the hard disc and also set my new laptop up ready for use. I would certainly use this service again.

5 out of 5 Stars

, Solihull - More than a year ago.

Chris was most helpful and had a nice manner.

5 out of 5 Stars

, Solihull - More than a year ago.

Multitasking and all work completed quickly

4.75 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

Your service is, as usual, truly excellent. We know that we can always rely on Chris or David to solve computer problems that baffle us. It is such a relief to know that we can call on PC Pal for quick and reliable help.

5 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Chris was great - as usual! He sorted out my laptop problem, explained what the problem was and then set up my new printer. Thanks a lot.

4.75 out of 5 Stars

, Solihull - More than a year ago.

2nd time I have used PC PAL,on both occasions the response was excellient and they spent time sorting other pc problems and explaining in simple term what had happened .
Have no hesitation in recommending this Compant

5 out of 5 Stars

, Solihull - More than a year ago.

David is always polite and explains what he has done to rectify the fault.

This time thank goodness it was not too complicated!!

4.5 out of 5 Stars

, Solihull - More than a year ago.

Chris phoned to say he could come earlier than booked - very conveniently. He seems to have restored a very out-of-date piece of equipment and was generous with his advice as to how to proceed to more up-to-date equipment. A very useful visit.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Chris got my computer back into working order and gave me very helpful information about replacing it as it is 9 years old and uses Windows Vista. Will be in touch when we're ready to have the new equipment installed.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Gave me the service I needed and clearly answered any queries (many) that I had. Will recommend to anyone.

4.75 out of 5 Stars

, Solihull - More than a year ago.

cannot fault this or any previous visit but have you considered a back up whereby vital info passed on to your customers is then put in brief written form. For the "getting a bit old for all this" it would be nice to have a record for the next time we have the same problem

5 out of 5 Stars

, Solihull - More than a year ago.

It was so helpful to have a 'same day' response from PC Pal. As usual, the help and advice were first class.

5 out of 5 Stars

, Solihull - More than a year ago.

My iMac hard drive broke- I phoned PC Pal and spoke to David who expertly assessed my problem over the phone and arranged for Chris to visit me within 24 hours. Chris replaced the hard drive expertly and very quickly had me up and running again. What great service. Will definitely use PC Pal again and recommend it to my friends. Well done and very reasonable fees.

5 out of 5 Stars

, Solihull - More than a year ago.

We really cannot fault the service in any way whatsoever.Visits took place on time, David kept us informed by phone on the progress of the job and the work was completed sooner than we had expected. We know nothing about computers(!) but David explained everything in terms that we could understand.The final invoice was far less than we had anticipated.
We would have no hesitation whatsoever in recommending PC PAL to anyone and we would be very happy for PC PAL to use us in a testimonial in any way whatsoever. Well done and thank you.

5 out of 5 Stars

, Solihull - More than a year ago.

We have come to expect 1st class service - and that is what we get.
A happy satisfied client.

5 out of 5 Stars

, Solihull - More than a year ago.

Always pleased with PC Pal's response and help which was exceeded this time by being available a full hour earlier than scheduled. Top marks!

4.75 out of 5 Stars

, Solihull - More than a year ago.

I have used PC Pal Solihull for many years. Always friendly, polite, reliable, good advice and excellent problem fixing.

4.5 out of 5 Stars

, Solihull - More than a year ago.

We had bought,on Chris's advice,a new tower and laptop.
Chris came and transferred all our data onto our new appliances,and would appear to have a done a fine job. Many thanks indeed

5 out of 5 Stars

, Solihull - More than a year ago.

Whenever I need to widen my knowledge of my iPad I find pcpal is always there to give advice in a friendly way.u

5 out of 5 Stars

, Solihull - More than a year ago.

Visited by Chris Gauden. As usual his quick skill sorted out my problem - on this occasion relating to Windows 10 and the transfer of images from camera memory card to laptop and the subsequent work on the images. His knowledge and expertise on all IT matters is encyclopedic `and he is a good teacher, altogether an excellent ambassador for PC PAL
PS His face does not appear on your photograph of PC PAL engineers

5 out of 5 Stars

, Solihull - More than a year ago.

Whenever I need to widen my knowledge of my iPad I find pcpal is always there to give advice in a friendly way.u

5 out of 5 Stars

, Solihull - More than a year ago.

Chris is wonderful. In addition o what he recorded, he sorted out my failed access to my bank account. This had been a problem for over a week.
Thank you, Chris

4.75 out of 5 Stars

, Solihull - More than a year ago.

David was helpful and very supportive, installing the programme that I had failed to load and checking that all was well with my pc.

Thank you

5 out of 5 Stars

, Solihull - More than a year ago.

Very pleased with both the speed and friendly way our installation was carried out

5 out of 5 Stars

, Solihull - More than a year ago.

Excellent service. Thank you.

5 out of 5 Stars

, Solihull - More than a year ago.

Sorting out computers can be an anxious time for the layman but PC Pal's assistance always makes it a stress-free experience. My transition from Windows 8.1 to Windows 10 has gone smoothly. Many thanks.

5 out of 5 Stars

, Solihull - More than a year ago.

Thank you David for the usual excellent service.

5 out of 5 Stars

, Solihull - More than a year ago.

Not being computer literate I am always quite confused when things go wrong however David made it all sound easier and got my computer O K in no time. also explained that I didn't have to pay for AGV etc. so I thank him very much. He is always polite and very helpful. Many thanks. Pam Hayden.

5 out of 5 Stars

, Solihull - More than a year ago.

I have used your services several times during the past few years involving both David and Chris, (this occasion was the first with Chris). As I have come to expect, the service was faultless and professional in every respect.

5 out of 5 Stars

, Solihull - More than a year ago.

Excellent service. Went that extra mile by offering to phone my broadband provider if necessary because I am profoundly deaf and cannot make telephone calls myself. However, that was not necessary but the offer was there. Much appreciated.

4.5 out of 5 Stars

, Solihull - More than a year ago.

A very useful visit which solved all our issues. Very patient and carefully listened to the points we raised and acted precisely in response to them. Very pleasant and polite man to have in the house. Thank you.

4.75 out of 5 Stars

, Solihull - More than a year ago.

4 out of 5 Stars

, Solihull - More than a year ago.

i am very pleased with your service and help you have given me.. I will always use pcpal for any problems that arise and will recommend. Pcpal to my friends..

4.75 out of 5 Stars

, Solihull - More than a year ago.

I know next to nothing about computer technology but Chris, who was very friendly explained everything to me carefully.
I have only once before several years had to call in technical help for my PC so cannot give a meaningful view re your value for money

4.75 out of 5 Stars

, Solihull - More than a year ago.

All our new equipment works perfectly now. Thank you.

5 out of 5 Stars

, Solihull - More than a year ago.

Engineer arrived in time slot and dealt with the more important matters requiring attention, despite several tries was unable to correct two vagaries of Windows 10, not surprising as that operating system seems to have more than it's fair share of glitches.Overall well satisfied with service and will recommend to any friend who asks.

4.25 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Fantastic Service, great experience would definitely use again

5 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

Had trouble renewing my Norton subscription on-line. David arrived & quickly installed Bulguard instead which has the advantage of being renewed by PC PAL when the time comes.
It is good to know that PC PAL will advise on new suitable hardware if this is ever required.
Comforting to know that one has reliable professional help when needed.

4.25 out of 5 Stars

, Solihull - More than a year ago.

David, as usual, was extremely punctual,polite and worked extremely hard throughout in a truly professional manner explaining my new system thoroughly and answering my questions in detail, excellent service, thank you.

5 out of 5 Stars

, Solihull - More than a year ago.

I really panic when my computer fails to work but find Chris Gauden comes to my aid very quickly. On this occasion he tried really hard to get my Windows E Mail program back on track but after numerous attempts - even using different servers he had to admit defeat due to Microsoft phasing out the updating support for Windows Vista. He did however explain and show me in detail how to use the Sky Yahoo E Mail for printing and scanning and all the other operations I used on Windows Mail. Many thanks Chris nothing seemed too much trouble and you reassured me to have the confidence to continue using my computer.

4.5 out of 5 Stars

, Solihull - More than a year ago.

We have been using Chris from PC Pal for all our PC's, Laptops, etc etc and have always been extremely satisfied with the service, efficiency, politeness, knowledge that he has shown.We cannot say thank you enough.

4.75 out of 5 Stars

, Solihull - More than a year ago.

As ever, delighted with work carried out by Chris Gauden. Good be able to call on a trusted engineer who will efficiently deal with all queries and give extra support.

5 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

I hate computers!
I can't always get them to do what I want them to! When that happens I know that an engineer is on hand to sort out any problem I throw at them. PC Pal have always resolved the problem quickly, efficiently and pleasantly.
Great firm to be able to call on.
Thank you

4.5 out of 5 Stars

, Solihull - More than a year ago.

Would happily recommend to anyone

4.75 out of 5 Stars

, Solihull - More than a year ago.

Another excellent experience, just a little expensive that's all.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Friendly and efficient visit Professionally undertaken - Thank you

5 out of 5 Stars

, Solihull - More than a year ago.

Very helpful in regard to possible purchase of new computer equipment

4.75 out of 5 Stars

, Solihull - More than a year ago.

not a techie girl but Chris made me feel quite calm about the whole experience of having a poorly laptop. Explained every step of what he was doing and why and what it would cost before he carried out the work - highly recommend for a home experience

5 out of 5 Stars

, Solihull - More than a year ago.

Being of the older generation, these technical problems do not solve themselves easily & it is extremely useful to have PCPAL to call for help.

5 out of 5 Stars

, Solihull - More than a year ago.

The service I had from PC Pal was better than 'excellent'. Your technician Chris completed a difficult repair quickly and efficiently, restored all my files and data. As a result my computer is performing infinitely better than before.

5 out of 5 Stars

, Solihull - More than a year ago.

It was a very good experience and I would recommend the very friendly services I had today. I'm happy and glad I called.

4.25 out of 5 Stars

, Solihull - More than a year ago.

Dealt with my query and settled my mind, and I know thgaat I can come to you again at a later stage. A big thank you.

5 out of 5 Stars

, Solihull - More than a year ago.

Glad to have someone I feel I can trust.
Very helpful and pleasant service.

5 out of 5 Stars

, Solihull - More than a year ago.

Very thoughtful friendly and efficient service

5 out of 5 Stars

, Solihull - More than a year ago.

David was able to come earlier than time set,which was good.Carried out work well and answered all my queries. Will certainly use your firm again if I had problems.Will certainly recommend your firm.

4.5 out of 5 Stars

, Solihull - More than a year ago.

A very knowledgable , friendly and helpful engineer.

4.75 out of 5 Stars

, Solihull - More than a year ago.

First Class service. Job completed quickly and efficently.

4.75 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

Everything seemed to be working well when Chris left but I cannot print emails from iMac and I cannot find my labels and a few other things. We may have missed a memory stick and I will go through them and see if I can rectify this.
Your service is excellent and I am sure that the problem lies with me.

5 out of 5 Stars

, Solihull - More than a year ago.

As usual the advice given and the service provided were both excellent, and given at a very reasonable cost considering the benefit of having the work done quickly and professionally.

5 out of 5 Stars

, Solihull - More than a year ago.

Excellent efficient service and willing to explain what he was doing. Most helpful.

4.75 out of 5 Stars

, Solihull - More than a year ago.

As always efficient, explaining everything, and doing a job that I am unable to do myself. Very Many Thanks.

5 out of 5 Stars

, Solihull - More than a year ago.

Very good fast efficient service

5 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

These guys were absolutely fantastic.

When my External Hard Drive lost it's power. I was unwilling to pay the extortionate fees the manufacturer wanted to recover the data, so I gave these guys a bell. Thank god I did!

Unable to fix the problem in my home, the took it away to test at their facilities. They tried absolutely everything and they managed to recover all my data.

I owe them a huge debt of gratitude. They went far above and beyond to help me especially I had given up hope of seeing my data again.

I cannot recommend these professional, friendly guys highly enough.

5 out of 5 Stars

, Solihull - More than a year ago.

Dave Allen is a great person - warm, friendly and extremely competent. I feel assured that what ever IT issue I have he will be able to respond and fix quickly.

5 out of 5 Stars

, Solihull - More than a year ago.

I cannot speak too highly of David who efficiently resolved several problems which had defeated Apple, Epson and BT.
I have not had to call upon the services of PCPal for some years and am delighted that your high standards have been maintained.

5 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

As on previous occasions Chris Gauden was very knowledgeable and helpful. Not only did he resolve problems relating to Windows 10 but he explained very clearly what he was doing and why.

5 out of 5 Stars

, Solihull - More than a year ago.

Excellent service. Not only investigated problem and corrected, but was helpful sorting out other issues I have been having. Also answered some questions I had about upgrading to W10.

5 out of 5 Stars

, Solihull - More than a year ago.

An efficient, knowledgeable and patient service.
What price, peace of mind?!
Many thanks,
Mr C, Solihull

5 out of 5 Stars

, Solihull - More than a year ago.

As good and friendly as ever.

4.75 out of 5 Stars

, Solihull - More than a year ago.

A thoroughly efficient, professional and friendly service from booking a visit to task completion. Thank you.

NB. It was Chris who attended.

5 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

As ever our issues were dealt with promptly and with great efficiency. We are/were very pleased with the service.

5 out of 5 Stars

, Solihull - More than a year ago.

The engineer was very knowledgeable and although unable to fix my laptop due to its age, was able to tell me which new laptop to purchase, where, and which broadband provider would be best to go for in my area. He also managed to put everything into simple language so that I could understand the relevant terms. Very pleased.

5 out of 5 Stars

, Solihull - More than a year ago.

The Engineer was Chris Gauden. As usual he was most helpful, dealing with the problems in a totally expert fashion. He was relaxed and friendly and worked in a totally professional way giving complete confidence to me, the client.

5 out of 5 Stars

, Solihull - More than a year ago.

I am vary pleased with the results.. The results are first class. You are
Rewarde 5 stars.

4.75 out of 5 Stars

, Solihull - More than a year ago.

I have used PCPAL before and always found them professional and reliable and the engineers have the technical ability to resolve the ICT problems presented to them. I would certainly recommend them to others.

5 out of 5 Stars

, Solihull - More than a year ago.

4.25 out of 5 Stars

, Solihull - More than a year ago.

Chris came to this "maiden in distress" and sorted out the problems existing at that time extremely efficiently. However I attempted to upgrade to Windows 10 recently after receiving a message to do so. Since then things are yet again not right, obviously down to my lack of technology ability. Also my Norton virus I bought is ended and although Chris instructed me on what do I've not been able to do so.I must
therefore request another visit and pay yet more money to get going again as I'm somewhat fed up of it all now!!!

5 out of 5 Stars

, Solihull - More than a year ago.

Really pleased with the end result. Things get serious when you can't access your emails! David was clearly very knowledgeable and worked through the possible causes in a logical way until it was solved. Slightly over the hour but only charged for that. All working again now - many thanks.

4.25 out of 5 Stars

, Solihull - More than a year ago.

Have used the services of Chris for the last few years I find him helpful courteous and always explains and resolves my problems. Well done.

4.75 out of 5 Stars

, Solihull - More than a year ago.

I appreciate your willingness to give brief telephone advice on occasions when I am able to follow a simple instruction without
having to call you out. Norman Fox.

5 out of 5 Stars

, Solihull - More than a year ago.

Engineer who visited was Chris, very efficient, helpful and provided good advice.

Would certainly use service again and be happy to recommend.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Chris visited. As always he was helpful. As a non working silver surfer I don't get tips from "people in the office" and most of my friends are email only, or non users of the computer, I find it most frustrating when things go wrong and I cannot fix them. Chris as usual was most helpful and encouraging in his repair of the problems. I find both he and Dave are like welcoming them as friends into my home as I have used PC Pal a considerable time I wouldn't consider any other "rescuer".

5 out of 5 Stars

, Solihull - More than a year ago.

Laptop was fixed in seconds; my granddaughter had changed a setting! PC took a little longer but is now working as fast, if not faster, than when I first had it. Should have got in touch with you sooner.

5 out of 5 Stars

, Solihull - More than a year ago.

We have been using PC PAL now for over 12months and find the team extremely helpful in particular David, who we tend to deal with on a more regular basis. I would fully recommend your services to others.

5 out of 5 Stars

, Solihull - More than a year ago.

Completely satisfied. Will recommend to friends.

5 out of 5 Stars

, Solihull - More than a year ago.

We have been clients of PCPal for over 7 years and always receive the quality of service that we expect. The engineers are friendly and efficient (always patient with older clients!)
Thank you for your help.

5 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Thank you for a super service.

5 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

Chris Gauden of PC PAL has helped us and family members on several occasions.

He is an outstanding professional.

Very proficient technically and always works for the customer.

We wouldn't use anyone else.

5 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Very helpful and informative. left me feeling more confidant with the use of my laptop.

5 out of 5 Stars

, Solihull - More than a year ago.

As usual,excellent service from Chris at reasonable cost. This was a very difficult and unusual problem involving Windows Live Mail and several related issues. Chris did not give up and carried out the repair to my entire satisfaction. Many thanks.

5 out of 5 Stars

, Solihull - More than a year ago.

David was very helpful & patient when attending my house to look at my laptop that was having problems.
He was very calm, tried to repair what was broken but unfortunately, still no good.
He took my laptop away, & 2 days later my laptop was returned to me, not only repaired, but in a much better working condition that before!
I'm so pleased I rang PC PAL to ask for their help.Great value for money, & I wouldn't hesitate to recommend or use them again.
Thank you David. Job Very Well Done.

5 out of 5 Stars

, Solihull - More than a year ago.

First-class work! Highly recommended!

5 out of 5 Stars

, Solihull - More than a year ago.

Was not able to connect to the internet and had several other problems. PC Pal solved them all. What more can you say?

4.75 out of 5 Stars

, Solihull - More than a year ago.

A call to come earlier suited both parties. When I came to use the computer, another query arose, I Emailed David & had a quick response that resolved it, very satisfactory indeed.

5 out of 5 Stars

, Solihull - More than a year ago.

Chris set up my new computer and easily transferred all the data from my old computer to the new one, showing me how to access the main areas which I use.

5 out of 5 Stars

, Solihull - More than a year ago.

Chris Gauden was as brilliant as ever, could not ask for more. First class in every way. Thank you.

5 out of 5 Stars

, Solihull - More than a year ago.

Engineer very competent and helpful to a non-techie senior citizen.

4.5 out of 5 Stars

, Solihull - More than a year ago.

CALLED PC PAL BECAUSE I WAS EXPERIENCING PROBLEMS WITH MY PC WHICH I AM RELIANT ON FOR WORK . DAVID CAME OUT TO THE OFFICE , VERY PROFESSIONAL AND POLITE . QUICKLY IDENTIFIED ISSUES AND RECTIFIED ( LOVELY TO SEE THAT HE CARRIED REPLACEMENT HARDWARE IN HIS VEHICLE ) . DAVID LEFT ONCE HE WAS TOTALLY HAPPY WITH REPAIR WORK . GREAT VALUE FOR MONEY , GREAT SERVICE , WOULD HIGHLY RECOMMEND FOR ANY HOME OR BUSINESS USER .

5 out of 5 Stars

, Solihull - More than a year ago.

I am very happy with the help and service as on previous occasions. I will recommend you to my friends.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Dave assessed my problems very quickly and had all running properly "in a flash". He also brought a Hudl tablet into full and very effective operation in a few minutes. I cannot recommend his approach and practical knowledge too highly. He gets the full 5 stars mark.

4.5 out of 5 Stars

, Solihull - More than a year ago.

excellent service. Dave explained in great detail exactly what he was setting up on my new laptop and I now wish I had changed from my XP sooner. Thankyou Dave Yvonne Whittle

5 out of 5 Stars

, Solihull - More than a year ago.

As usual Chris was very thorough and helpful in searching the problem of spoofing and maluse.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Chris was very helpful and friendly as usual. He answered all my questions, sorted several things out and makes me feel confident.
Brilliant, I only wish that I could remember everything he said.
Many thanks. David.

5 out of 5 Stars

, Solihull - More than a year ago.

PC PAL offer a prompt, efficient and effective service. I cannot rate them highly enough.
Thank you.

5 out of 5 Stars

, Solihull - More than a year ago.

As always Chris did a first class job. He is a dedicated professional, friendly and very helpful. I cannot speak too highly of him.

5 out of 5 Stars

, Solihull - More than a year ago.

It is very useful to have help and advice from PCPal because computers are so unreliable. They frequently require updates and are vulnerable to viral software attacks. Well done to PCpal for managing the system i use and thankyou for your continuing support.

5 out of 5 Stars

, Solihull - More than a year ago.

As always delighted with the service we have received.

5 out of 5 Stars

, Solihull - More than a year ago.

I am not very well at moment. Chris talked me through every thing and was really helpful

5 out of 5 Stars

, Solihull - More than a year ago.

Chris is thorough, very knowledgeable, explains very well what he is doing. In every wayhe is a very good advertisement for
PC PAL

5 out of 5 Stars

, Solihull - More than a year ago.

Very good service once arrived but due to annual leave there was a long wait this time

4 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

I wished to buy a new computer and spoke to Chris Gauden in Solihull Branch who advised me on a suitable one for my needs. He gave excellent advice, I am delighted with the one he suggested. He came and installed the new computer, transferred all my documents, programmes, photographs etc. to the new computer and set up the old one in a downstairs room. All in all I am totally delighted with every aspect of Chris's help. He did an amazing job, I cannot sing his praises highly enough. A huge thank you. Morrie McPhie

5 out of 5 Stars

, Solihull - More than a year ago.

Really pleased with the service and all the extra advice given - have used you before and not disappointed

5 out of 5 Stars

, Solihull - More than a year ago.

We didn't have a major problem but were worried about viruses etc. David did everything necessary, explained what he had done and reassured us. Did lots of extra bits, too. Good service. Will use again and recommend to others.

5 out of 5 Stars

, Solihull - More than a year ago.

Chris was excellent, very helpful and friendly.
Would highly recommend
Collette

4.25 out of 5 Stars

, Solihull - More than a year ago.

Reliable advice and service as usual!

4.75 out of 5 Stars

, Solihull - More than a year ago.

Dave Allen was first class in every way
With in 48hrs my works computer was fully up and running
Would recommend this Company to all my work contacts

5 out of 5 Stars

, Solihull - More than a year ago.

I am not PC savvy and Chris was very helpful and patient. This is the 3rd time I have used PC Pal and have always found them very efficient and helpful.

5 out of 5 Stars

, Solihull - More than a year ago.

4.5 out of 5 Stars

, Solihull - More than a year ago.

fault which occurred in October reoccurred again on Monday 8th December, appears to be a Microsoft issue, but very, very costly, in terms of lost business.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Ist Class service in every respect yet again.

5 out of 5 Stars

, Solihull - More than a year ago.

Chris Gauden, very helpful as always

5 out of 5 Stars

, Solihull - More than a year ago.

David was very helpful and sorted the issues quickly and explained the whole process while doing it.

5 out of 5 Stars

, Solihull - More than a year ago.

Chris Gauden visited as arranged and was most helpful.

5 out of 5 Stars

, Solihull - More than a year ago.

The engineer was Chris and he seemed to know more about the various problems and possible remedy than either BT or AOL; BT had said there was no fault on the line, Chris was able to test the line and a fault was indicated. Eventually BT rectified the faullt ( after 3 weeks)

4.75 out of 5 Stars

, Solihull - More than a year ago.

very helpful and made good the computer

4.75 out of 5 Stars

, Solihull - More than a year ago.

I have used PC Pal on a number of previous occasions and have always received first class service from their friendly and efficient engineers Chris and Dave. Definitely recommended.

5 out of 5 Stars

, Solihull - More than a year ago.

Having a new I pad meant I needed some teaching.Chris was very patient and showed me things I could do.I might need more help in the future but I can always rely on PC Pal thank you

5 out of 5 Stars

, Solihull - More than a year ago.

Chris Gauden set up our new PC and transferred data from the old one and answered lots of questions. We have used Chris several times now and have always been pleased. with the service we have received.

5 out of 5 Stars

, Solihull - More than a year ago.

Your engineer came when he said he would and not only solved my problem, but was a mine of information. Nothing was to much trouble ,and he answered all my questions.I always use PCPAL and will contnue to do so.

MAURICE WEBB

5 out of 5 Stars

, Solihull - More than a year ago.

Excellent,

4.75 out of 5 Stars

, Solihull - More than a year ago.

excellent!

5 out of 5 Stars

, Solihull - More than a year ago.

David came to sort my new computer out it seemed to have a lot of malware, he spent time rebooting to clear troubles and then set up what I wanted. I am very grateful to him snd amazed at the expertise. Very time consuming Thank you .Betty

4 out of 5 Stars

, Solihull - More than a year ago.

Excellent service. First time I have used you but I am sure it will not be the last! David was most helpful and explained very simply what was wrong, even I understood most of it! Thank you. Audrey Bond

5 out of 5 Stars

, Solihull - More than a year ago.

David was able to solve our email problem very quickly. His advice was invaluable, which is our consistent experience when dealing with PC PAL.

5 out of 5 Stars

, Solihull - More than a year ago.

Excellent as ever.
Completed what we asked and more.
Many thanks

5 out of 5 Stars

, Solihull - More than a year ago.

Chris been and hopefully found fault with connections. Very helpful and pleasant.

4 out of 5 Stars

, Solihull - More than a year ago.

Chris Gauden - As usual his knowledge and workmanship was excellent, as I knew from previous experience. His approach was helpful and friendly.
He is an excellent ambassador for your organisation and services.

5 out of 5 Stars

, Solihull - More than a year ago.

Your engineer was very good, he explained everything clearly and fixed the problem for me. He even made the laptop go faster, which is certainly a plus!

Thanks again for all your help.

Best wishes

Chris

5 out of 5 Stars

, Solihull - More than a year ago.

We had Chris install our new pc today and he was excellent as usual. In fact I wouldn't trust anyone else other than PC-Pal given their excellent service and value for money. He even put up with all my banal and silly questions with a smile and gave us understandable explanations without any jargon. I can't rate the company highly enough, first class!

5 out of 5 Stars

, Solihull - More than a year ago.

fine

5 out of 5 Stars

, Solihull - More than a year ago.

The service provided by this company was nothing short of excellent. Not having any technical knowledge, David explained the problems and although he was not able to fix immediately at home, my computer was taken to your office and returned the same day.
Very professional, well done. I have mentioned your company on facebook and included a link to your website.

5 out of 5 Stars

, Solihull - More than a year ago.

I was really desparate when I contacted PCPal having tried everything I knew to reconnect my printer to my computer BUT within 3 hours my problems were expertly solved by Chris. He first LISTENED to my concerns and then expertly fixed the original plus other minor worries I had, with the minimum of fuss and without trying to impress me how good he was and how stupid I was. Brilliant response and results - worth every penny. Many Thanks Hazel Winsley....

4.75 out of 5 Stars

, Solihull - More than a year ago.

Very satisfied the professional way the work was carried out

5 out of 5 Stars

, Solihull - More than a year ago.

Setting up mac, transferring data, connecting to printer, email, installing office, demonstration - an excellent service all round.

5 out of 5 Stars

, Solihull - More than a year ago.

I understood I was first call 9am and Chris turned up at 9.45 which only matters because I am hard of hearing and have to sit by the door- When I rang this morning I was advised between 9-11 which would have helped if that information was given when I booked. Many thanks for a very nice young man who hopefully has solved my problems, and I can certainly recommend. Betty Suckling

4.25 out of 5 Stars

, Solihull - More than a year ago.

Helpful advice given and system left in very good order

5 out of 5 Stars

, Solihull - More than a year ago.

Very pleased with the service. The problem was solved and Dave was able to put right a few other things while he was here.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Dave took notice of everything about the situation before he set too. At times the job seemed to be challenging but Dave found ways through.
I could see that he knew what he was doing at every stage and, to the extent that I needed to know, and be capable of understanding, he kept me in the picture.
Job well done.
Courteous and pleasant throughout.
As I said to him, 'Lovely man'

4.25 out of 5 Stars

, Solihull - More than a year ago.

I was very pleased with the work carried out yesterday. David was punctual, friendly and answered my questions in 'layman's language' so that I could understand what was happening with the pc whilst he was repairing it. He even put right some things that I didn't even know were not working properly whilst he was here.

Thank you very much

Chris

5 out of 5 Stars

, Solihull - More than a year ago.

Very good service . Explanations clear and understandable. Advice very helpful

5 out of 5 Stars

, Solihull - More than a year ago.

David was really very helpful. He attended the same day I had reported problems with my laptop and manged to repair the machine quickly.
I would definately recommend their services.

Thank you!!

5 out of 5 Stars

, Solihull - More than a year ago.

Chris was very good. Very good customer service.

4.75 out of 5 Stars

, Solihull - More than a year ago.

The engineer who came was friendly and understanding.He could not have done more than he did to help me with both a poor phone reception and a very weak signal from Virgin. Things have improved considerably already. Thankyou.

4.75 out of 5 Stars

, Solihull - More than a year ago.

David was totally assured and quickly made vital changes to bring speed and life back into my computer. His long experience showed through. I will call him more often in future to sort out problems and other requirements with my modest computer needs.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Terrific service with a difficult problem on a very hot afternoon. Very reasonable charges. Did not leave until completely satisfied everything exactly right.

4.25 out of 5 Stars

, Solihull - More than a year ago.

Chris Gauden from Solihull has been our regular PC Pal engineer for some time.
He is knowledgeable, skilful and highly professional at all times.

Outstanding.

4.75 out of 5 Stars

, Solihull - More than a year ago.

V pleased that my request for Chris (who fixed this machine for me in 2010) could be met. Chris worked his magic again and my beloved but ancient machine is working once more.

4.75 out of 5 Stars

, Solihull - More than a year ago.

like an old friend coming back!

5 out of 5 Stars

, Solihull - More than a year ago.

I do not know much about computers but your engineer was very patient and helpful.

5 out of 5 Stars

, Solihull - More than a year ago.

Chris phoned a few minutes before his arrival, which was within the times which had been agreed. As on previous occasions it was good to have him resolve the problems and to return my laptop and printer to proper working order. His knowledge is excellent and the clarity with which he explains his actions is very helpful.

4.5 out of 5 Stars

, Solihull - More than a year ago.

I was very pleased with the diligence and quality of the engineer who was both very knowledgeable and quickly identified what the issues were with my laptop.

He was also able to offer and install me a memory upgrade at a competitive price that will enable my machine to work more effectively.

5 out of 5 Stars

, Solihull - More than a year ago.

Very happy with service received - engineer visited on day of call out- on time - lap top is now working fine, thank you. This is the third time I have used PC PAL and I am happy to recommend them.

5 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

I was very please with the service provided today. Chris was very polite, professional, knowledgeable and at the same time friendly.
I felt comfortable and trusting that he was doing a good job. He also taught me, at my request, how to join the net in case I had this problem again.
Thank you very much for your help

5 out of 5 Stars

, Solihull - More than a year ago.

the engineer was very helpful in being able to make instructions clear. I learnt a lot during his visit which was his second one.

Many thanks for your help.

Sincerely, Anthony J Bower

4.25 out of 5 Stars

, Solihull - More than a year ago.

I was very pleased that the price hadn't increased and found the engineer very helpful showing me how I could remove junk mail and other things myself. I gave him several tasks to do and he remembered to do them all.
Thank you

5 out of 5 Stars

, Solihull - More than a year ago.

Your service is far better than 'excellent'. Chris is so helpful, as always, and his skill is superb. He leaves us feeling that we are at last getting to grips with computers. (But we shall still call him in again as soon as we get a problem!)

5 out of 5 Stars

, Solihull - More than a year ago.

I really cannot fault this service. Chris telephoned to let me know he was on his way and then when working on my laptops, explained everything to me in a way I understood. his is a very good service and value for money is excellent. Have already recommended this company to others and wouldn't hesitate to use them again.

5 out of 5 Stars

, Solihull - More than a year ago.

My PC was brought back from the PC Pal workshop having the PSU replaced. Whilst there, the engineer noticed one of the fans, inside, had failed, which he replaced after making me aware of what he had found. I asked him to replace it.

Brilliant service, these guys cannot be faulted, keep up the good work.

5 out of 5 Stars

, Solihull - More than a year ago.

As always -- a speedy visit and a very thorough service.
I feel confident that my online security is checked and would (and do) recommend PC PAL to my friends. I wouldn't use anyone else.

5 out of 5 Stars

, Solihull - More than a year ago.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Excellent service, problem occurred this morning, engineer from PC Pal arrived just after midday. Diagnosed faulty power supply, as it is a non standard unit he has taken it away to source a PSU. Before leaving he copied across stuff I needed to a very old machine so I can carry on with my work.

I just cannot fault the service PC Pal provides, as an old network engineer ( I remember when 9600 bits per second was fast!) and dealt with the likes of IBM/ BT you guys are way out in front in terms of service.. Whatever you do in the future don't compromise your service, it gets 100 out of 100 from me. This is the second time I have called you over several years and service hasn't changed... Thank you.

5 out of 5 Stars

, Solihull - More than a year ago.

Chris gave us truly excellent service, performing a complicated sequence of operations that we could never have hoped to do for ourselves. Thank you indeed!

5 out of 5 Stars

, Solihull - More than a year ago.

I have used PC Pal on a few occasions and always have felt that I have received very good service, advice and help. Problems have been rectified and I shall use them again in future. I would like to comment on Chris who explains things very clearly and is always friendly and professional. Thank you

4.75 out of 5 Stars

, Solihull - More than a year ago.

Chris was very helpful to a computer beginner like me. He was able to retune my laptop making the work easy to understand. He was also very helpful in giving me a greater understanding of this new technology.

An excellent service which I would choose to use again if needed. Thank You very much.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Always excellent service from very professional engineers

5 out of 5 Stars

, Solihull - More than a year ago.

Chris was very helpful and managed to fix all the issues that I could throw at him on 2 machines and 1 printer!!

5 out of 5 Stars

, Solihull - More than a year ago.

Response time was 48 hours instead of the usual same day due to Dave being on holiday. Both Dave and Chris are friendly, very helpful and obliging. They are able to reply to a layman's rather basic and sometimes confused questions with patience and in ways that the uninitiated can understand. I recommend PC PAL to all my friends and colleagues.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Chris has helped us on a number of occasions,and he is always very reliable, and explains everything clearly. Many thanks, Mrs B Green

5 out of 5 Stars

, Solihull - More than a year ago.

I have necessarily called for help on three occasions,both from David and Chris. They spent considerable time ensuring that I understood the problems. Their response was practically immediate and I will have no hesitation in recommending their company to many other persons with computers.
Thank you, Chris & David.
John Shayler

5 out of 5 Stars

, Solihull - More than a year ago.

I am very pleased with the service I received. I had a new laptop from necessity rather than choice and was not looking forward to having to get used to a new machine and a new system, having heard dire things about Windows 8.1! However the engineer talked me through everything and I am confident I shall adapt to things very well. Many thanks.

5 out of 5 Stars

, Solihull - More than a year ago.

I found PC PAL to be an effective and efficient sevice. Chris was very friendly and and explained each step of the diagnostic process in terms that were understandable. He was very competent and retrieved all my files!
Thank you Chris. I have no hestitation in recommending PC PAL. Carole

5 out of 5 Stars

, Solihull - More than a year ago.

What a fantastic service, friendly, patient, helpful and went that "extra mile". I have every confidence in them and will recommend them to anyone and everyone I know who needs help with their pc. absolutely brilliant and did not confuse me with a lot of techno_ jargon either.

5 out of 5 Stars

, Solihull - More than a year ago.

Dave answered all questions raised with a full explanation in a language we could understand.Visit was not rushed . Will definitely contact when time to change machine THANKYOU?

5 out of 5 Stars

, Solihull - More than a year ago.

Chris has brought me up to date with a computer that is reassuringly familiar, a huge relief!

5 out of 5 Stars

, Solihull - More than a year ago.

David was very prompt, extremely polite and very knowledgeable. He answered all of my questions and took great care to ensure that I understood what he had done and how I was to use the computer in an efficient and easy manner.
I am very grateful for the time he spent with me. The service he gave was first class.

5 out of 5 Stars

, Solihull - More than a year ago.

David was extremely helpful in solving a problem we had had with hacking. He updated our systems and installed more secure software.
As a result of David's visit we would certainly use PC Pal again in the future

4.75 out of 5 Stars

, Solihull - More than a year ago.

Chris has recently provided me with very helpful basic advice to enable me to update my PC from Windows XP Windows 8.1
He has today installed the new equipment (the day after I had notified him that I had purchased it) and I am delighted with the way in which he undertook the work. I will certainly call upon him for support in the future

5 out of 5 Stars

, Solihull - More than a year ago.

Chris is always calm, cheerful & patient & try's always to give helpful advice

4.25 out of 5 Stars

, Solihull - More than a year ago.

Not the most difficult of jobs but it was done quickly and professionally, with David taking the trouble to explain what he was doing at each stage. A job very well done.

5 out of 5 Stars

, Solihull - More than a year ago.

Chris explained the reasons for my problem in language I could understand and sorted it out promptly. I would recommend PCPAL to any of my freinds in need.

5 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Happy with the prompt service

4.75 out of 5 Stars

, Solihull - More than a year ago.

This was a difficult and somewhat unusual password problem. Chris handled the situation expertly and restored my computer to perfection. I am very pleased with the service provided.

5 out of 5 Stars

, Solihull - More than a year ago.

David was competent, knowledgable and friendly as usual.

4.75 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Very helpful

5 out of 5 Stars

, Solihull - More than a year ago.

we found your engineer David to be extremely helpful and the service was excellent. Many Thanks. P Hayden.

5 out of 5 Stars

, Solihull - More than a year ago.

Restored my confidence after email hacking and most important my address book
Very successful

5 out of 5 Stars

, Solihull - More than a year ago.

Chris Gauden has visited me at least three times over recent years and to date has fixed whatever software or hardware faults my PC had. His relaxed and friendly manner is reassuring and I have no hesitation in recommending his obvious technical expertise to my family and friends.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Chris is invariably courteous , anxious to help, and hugely competent. I value his service and advice greatly .
Maurice Cutler

5 out of 5 Stars

, Solihull - More than a year ago.

The engineer was helpful and explained what and why he was adding extras to the laptop.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Impressed, as always, with quality of service and friendly, informative attention. Thank you.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Excellent and straight through to the heart of the problem which has been resolved.

4.75 out of 5 Stars

, Solihull - More than a year ago.

As always Chris was wonderful. His IT knowledge is superb and he could not be more customer friendly. In fact my wife and I look on him as a friend and we have already decided to make an appointment in a couple of weeks time for Chris to give us further tutorials. He makes us feel so comfortable and happy. What more can I say.?

5 out of 5 Stars

, Solihull - More than a year ago.

David is very good at getting the best out of some rather out-dated equipment. Patiently explains what he is doing and fills me with confidence that I might stretch a few more months (years ?)out of my PC

10/10 Have a good Christmas

5 out of 5 Stars

, Solihull - More than a year ago.

A great help with the transfer of all data from one computer to another as well as sorting out one or two difficulties on my part!!!. An excellent ambassador for the company

5 out of 5 Stars

, Solihull - More than a year ago.

Chris came as appointed, listened to my comments and carried out all the remedial work requested on my PC my wifes iPad and laptop. He gave advice about the PC and our router. My wife and I were fully satisfied with his work.
Thank you Chris. David G.

4.75 out of 5 Stars

, Solihull - More than a year ago.

As always the PC Pal engineers are friendly and knowledgeable. They never make me feel foolish if there is something basic I should know, but don't. And they never leave until I am completely satisfied that the problem is sorted.
They are absolutely the best engineers I have come across.

4.75 out of 5 Stars

, Solihull - More than a year ago.

I have used PCPAL for some years now and have always had 1st class service from them.

5 out of 5 Stars

, Solihull - More than a year ago.

Have used PC PAL on previous occasions.
Have found their service to be prompt, professional, honest and good value for money.

5 out of 5 Stars

, Solihull - More than a year ago.

David Allen was our engineer on this occasion - he was very helpful and answered all our questions in simple terms so that we could understand (we're not very computer literate!). He set-up our new laptop, and when he was ready to leave we felt able to at least make a start. He has a very pleasant disposition. We would recommend both David and Chris, who has helped us previously.

5 out of 5 Stars

, Solihull - More than a year ago.

I was happy with the response time and service but disappointed that the data could not be saved as the disk error warning had only just appeared on the previous day and I was still able to access my PC and data up to the time of the engineers arrival on site. The hardware was quickly replaced and the O/S and Software re-loaded so that the PC was soon operational again.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Always excellent service

5 out of 5 Stars

, Solihull - More than a year ago.

A fast & efficient service - Chris Gordon was very professional and customer focussed.

4.75 out of 5 Stars

, Solihull - More than a year ago.

A fast & efficient service - Chris Gordon was very professional and customer focussed.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Good service, no complaints, will use again

4.5 out of 5 Stars

, Solihull - More than a year ago.

Wonderful service. Wont hesitate to recommend your company.

5 out of 5 Stars

, Solihull - More than a year ago.

Chris arrived and got down to work immediately, rectifying the problem and giving advice. Totally satisfied!

5 out of 5 Stars

, Solihull - More than a year ago.

Good advice and happy to help with what I'm sure are easy questions and issues 🙂

4.75 out of 5 Stars

, Solihull - More than a year ago.

A third visit from David and all problems resolved.

4.75 out of 5 Stars

, Solihull - More than a year ago.

I think it would be impossible for anyone to improve on the service I received from David this afternoon.Discussed fully the steps he had taken to remedy my problem in simple language that even I could understand! A very likeable young man who is also highly knowledgeable. Would not hesitate to reccomend his services to any of my friends if in computer trouble.

5 out of 5 Stars

, Solihull - More than a year ago.

David was very helpful in sorting out my problems.
David has been to my house several times before and I have always found him very knowledgeable,courteous and friendly.

4.75 out of 5 Stars

, Solihull - More than a year ago.

David was very helpful and set up my new laptop as requested and managed to retrieve data from my old laptop and update onto my new one.
Will not hesitate to contact you again if I have any problems

4.5 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

"PC Pal is indeed a friend in need"

As always a first class service when needed for relative amateurs in computing like myself. There is always a great sense of security when around and relief when the apparent extremely difficult problem is solved with apparent ease by the person who arrives.

5 out of 5 Stars

, Solihull - More than a year ago.

Computer saved from having to be restored to factory settings. Hints and tips given for improved computer performance.

5 out of 5 Stars

, Solihull - More than a year ago.

It was Chris who called. His visit was less than 4 hours after my telephone call. He solved the problem very quickly, which shows his expertise and skill. Whenever we have used your services we have had the same experience - calm, yet with superb efficiency.

5 out of 5 Stars

, Solihull - More than a year ago.

Excellent service from Chris at Solihull PC Pal each time, very professional and helpful. I have been using PC for some years, and no longer shop around as to me, they represent peace of mind

4.75 out of 5 Stars

, Solihull - More than a year ago.

Excellent service from Chris at Solihull PC Pal each time, very professional and helpful. I have been using PC for some years, and no longer shop around as to me, they represent peace of mind

4.75 out of 5 Stars

, Solihull - More than a year ago.

A very good, high quality service. David is also a good instructor. I would certainly recommend you for any PC problems.

5 out of 5 Stars

, Solihull - More than a year ago.

Chris arrived when expected and was a real life saver. He solved all my problems, let me know what the causes were and was absolutely first class. Definitely the 4th Emergency Service for me, and someone who I can recommend to all.

I've used PC-Pal before and will continue to do so as they deliver on their promises and are great value for money.

A very, very satisfied customer

Thank you
Colin Barrows (Solihull, West Midlands).

5 out of 5 Stars

, Solihull - More than a year ago.

4.5 out of 5 Stars

, Solihull - More than a year ago.

I was very worried when a virus attacked my PC rendering it impossible to use.
My first port of call was BT as they provide my broadband but after a 2 hours call they could not fix the problem.
I rang PC PAL they could come out the same day and fixed not only the virus problem but cleaned my PC and installed security software in a hour.
I am delighted with their service and would thoroughly recommend them to my friends.
Thank you David from PC PAL

5 out of 5 Stars

, Solihull - More than a year ago.

Chris Gouden has now visited me twice to sort out a problem with my PC. The first was a problem with access to my on-line banking which had got a virus. The second an almost total loss of my Picassa folders from 94 to 10 which covered the years from 2003 to the current time of my grandchildren growing up.
Having been a key boarder all my working life I found him very efficient, friendly and reassuring while he solved the problem and returned my sanity. He is a treasure.
sincerely Joan Allison

4.5 out of 5 Stars

, Solihull - More than a year ago.

Second time I have used you and would thoroughly recommend to anyone

5 out of 5 Stars

, Solihull - More than a year ago.

I HAVE ALWAYS USED PC PAL AND FIND THEIR ENGINEERS ALWAYS ON TIME AND DO A GOOD JOB. I WOULD AlWAYS RECOMMEND THEM.

5 out of 5 Stars

, Solihull - More than a year ago.

Excellent service. Dave was very friendly and helpful and kept me well informed and resolved my issue completely. I would definitely use again and recommend to friends and family. Thank you.

5 out of 5 Stars

, Solihull - More than a year ago.

My PC security software had expired and needed updating. Chris came round installed new software. Great friendly service, great knowledge/experience and extremely helpful.

I would have no hesitation in recommending PC PAL to friends and colleagues.

5 out of 5 Stars

, Solihull - More than a year ago.

As always Chris from PCPal Solihull dealt with my problems. I needed help with installing a new eprint printer. Chris is absolutely magnificent and I look on him as a real friend. What would I do without Chris and PCPal.

5 out of 5 Stars

, Solihull - More than a year ago.

Very pleased with the service and advice David Allen gave. Will willing recommend the company to friends.

5 out of 5 Stars

, Solihull - More than a year ago.

Complete reassurance in Dave and the work that he undertook. I am most gratefull and will have no hesitation in recommending him.

5 out of 5 Stars

, Solihull - More than a year ago.

having problems for some time and have used other computer repair companys in the past without success.pc pal was recommeded to me by a friend who was very happy with the service he received, so i decided to give them a go.the engineer was very professional and also very friendly and explained everything he was doing and why.at long last my pc is working the way i want it to.i will definitely recomend pc pal to my friends.cheers.des f.

5 out of 5 Stars

, Solihull - More than a year ago.

Great help and advice

5 out of 5 Stars

, Solihull - More than a year ago.

David Allen was extremely knowledgeable and helpful, explaining everything to me in simple terms. Will certainly use David and
PCPAL again.
Thank you
Alan Bailey

5 out of 5 Stars

, Solihull - More than a year ago.

David was extremely polite and professional and very approachable. Excellent, prompt service

4.5 out of 5 Stars

, Solihull - More than a year ago.

Being a pensioner & having little knowledge of computers, I was very pleased with the expertise shown by Chris in sorting my problem & his patience in explaining to me the answers to a few other questions I asked of him.

4 out of 5 Stars

, Solihull - More than a year ago.

It as Chris Gauden who visited me as usual. As always his friendly, dedicated, professional service was superb in every way. I cannot speak too highly of Chris. He has a wonderful IT knowledge.

5 out of 5 Stars

, Solihull - More than a year ago.

Immediate & professional response to enquiry. Fully satisfied requirement & gave advise on other points raised.

4.75 out of 5 Stars

, Solihull - More than a year ago.

What I liked most was that Chris (Gauden) telephoned before the call to advise when he would arrive , was knowledgeable and friendly and also provided helpful advice on some minor issues. Lap top feels like new now!

5 out of 5 Stars

, Solihull - More than a year ago.

Same day service, provided choice of two appointment slots. Engineer arrived on time and phoned to confirm his approx arrival time. When on site he was friendly and efficient, explained jargon and willing to answer any questions.

4 out of 5 Stars

, Solihull - More than a year ago.

Friendly, understanding and efficient service

5 out of 5 Stars

, Solihull - More than a year ago.

Very prompt & efficient service by Chris. He also explained why our problems occurred.

5 out of 5 Stars

, Solihull - More than a year ago.

Having used PC PAL with my previous computer, I had every confidence in booking them to sort out the problem with my present one. All was sorted and explained and I am so thankful to get my computer back. Many thanks.

4.75 out of 5 Stars

, Solihull - More than a year ago.

They talk a language I can understand and not just technical - very user friendly for the non-technical user

5 out of 5 Stars

, Solihull - More than a year ago.

The engineer was very knowledgeable and took time to explain what he was doing.
Great value for money and peace of mind in knowing who to call out, should I have any problems in the future.
I will certainly use PC PAL again.

5 out of 5 Stars

, Solihull - More than a year ago.

Grateful thinks from an absolute idiot when it comes to lap tops. It's working!!!!

Jill

5 out of 5 Stars

, Solihull - More than a year ago.

Chris came and sorted out my problem he was most courteous informing and I would recommend him every time. So much so I am having an updated computer in a few months and look forward to seeing him again.

4.75 out of 5 Stars

, Solihull - More than a year ago.

David was very quick to not only identity and explain problem, very efficient at remediation.

Gave further advice

5 out of 5 Stars

, Solihull - More than a year ago.

Dave the engineer, patiently went through everything in everyday words to me,as i am hopeless with computer jargon. He didnt rush, and although I paid for the time he was here until all up and running properly. I have used them a few times and will no doubt again.

4.75 out of 5 Stars

, Solihull - More than a year ago.

As usual David was extremely polite, patient and professional, he explained in detail everything he was doing as he endeavoured to resolve my PC problem, he went to great depths to complete the operation to my satisfaction and succeeded, in my estimation he is indeed a great asset to PC PAL

5 out of 5 Stars

, Solihull - More than a year ago.

Checked asnd reassured and left fit and well.

5 out of 5 Stars

, Solihull - More than a year ago.

The engineer was very tenacious and thorough. I was extremely pleased with the outcome.

5 out of 5 Stars

, Solihull - More than a year ago.

Chris was prompt in arrival and quickly diagnosed my problem. He explained the steps he was taking to remedy the problem in plain language rather than tech-talk as I explained I was still a novice.

5 out of 5 Stars

, Solihull - More than a year ago.

First experience. Very quick, competent, extremely polite. Nothing was too much trouble. Very helpful and will certainly use again. Obtained three quotes, this was not the cheapest, but by far the most professional.

Excellent experience.

5 out of 5 Stars

, Solihull - More than a year ago.

Chris Gauden came within 4 hours of the call and appears to have resolved a longstanding problem of intermittency of connection to Broadband. He also removed unwanted software. Very satisfactory support and advice.

5 out of 5 Stars

, Solihull - More than a year ago.

A big thank you to Chris for sorting out my troublesome document. The manuscript has now gone through correctly and been accepted at the other end (likewise the cover, which I thought was also going to be a problem!) Without the help of PC PAL I would still be floundering, not knowing my Word from my Works.

5 out of 5 Stars

, Solihull - More than a year ago.

Chris Gauden has helped us before and was this time very effective and pleasant.
My wife and I are torally satisfied with his work. David G.

4.75 out of 5 Stars

, Solihull - More than a year ago.

As usual, Chris arrived on time, did an excellent job. No fuss or exaggerating of problems. PC Pal are the tops in my opinion.

5 out of 5 Stars

, Solihull - More than a year ago.

Engineer arrived well within the agreed time slot for the visit. He was able to sort out the problem we had relative to a new camera/new type of memory card and transfer of photos to the computer - also gave a short demonstration on how we should use this facility. He was very pleasant and knowledgeable. Thank you.

5 out of 5 Stars

, Solihull - More than a year ago.

Excellent job. Well worth the money. Thanks, Chris!!

5 out of 5 Stars

, Solihull - More than a year ago.

Chris gave my computer a good spring clean,getting rid of unwanted files, curing a few faults, upgrading the system and showing me how to scan items and email them, all within one hour. Much appreciated.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Many thanks for all your help. An excellent service.

4.5 out of 5 Stars

, Solihull - More than a year ago.

I have used PCPal many times over the past 8 years. They have always provided an excellent service.

5 out of 5 Stars

, Solihull - More than a year ago.

Very pleased with your service. Despite the initial confusion concerning the booking time and date, when this was identified an apology was given plus a small fincancial discount to compensate for inconvenience suffered.
Chris arrived promptly at the revised time and dealt with the problems efficiently and in a courteous manner.
I will be in touch again for advice when I decide to upgrade my system.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Efficient professional advice.

4.25 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Very knowledgeable engineer who did not try to blind with science. Thorough and helpful.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Very fast (within 2 hours of my initial call)service. Friendly professional engineer. Problem resolved.

5 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

As ever a first class service with prompt attendance. Suffice to say I have used them continuously as well as referering them to friends

5 out of 5 Stars

, Solihull - More than a year ago.

We found David very approachable & conscientious.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Chris Gauden, as always, gave me excellent and friendly service.

I would not hesitate to recommend Chris and PC Pal generally to anyone.

5 out of 5 Stars

, Solihull - More than a year ago.

David Showed great patience in helping an 86year old strugler.Resolved All my problems and if necessary I will certainly use Him again. Many Thanks

5 out of 5 Stars

, Solihull - More than a year ago.

Computer developed a virus. Rang PC Pal who sent an engineer round the following day. Friendly, knowledgeable and enthusiastic. Problem solved within the hour. No obvious attempt to string it out to add to costs. I've used cheaper firms but had to wait 3/4 days for an engineer. Prefer to pay the higher premium for a prompt call out.

4.75 out of 5 Stars

, Solihull - More than a year ago.

David was clearly very competent, enthusiastic as regards his work and patient with us. He worked in a logical, organised manner and was extremely courteous.

Besides sorting out the problems on our desk-top machine he spent some time doing likewise on our I-Pad.

We are totally satisfied with the service.

5 out of 5 Stars

, Solihull - More than a year ago.

Prompt response, fixed it, so very satisfied.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Chris appeared to naturally be a quiet and reserved person, he was also very thorough, dependable and methodical answering all of our questions and fixing the problem with ease, offering his own opinion on matters where he could see that we were out of our depth. cheers Chris.

4.75 out of 5 Stars

, Solihull - More than a year ago.

System now working - Many thanks

5 out of 5 Stars

, Solihull - More than a year ago.

FRIENDLY PROFESSIONAL SERVICE AS USUAL FROM PC PAL. FOLLOWING THE INSTALLATION OF A NEW PRINTER THE ENGINEER TOOK THE TIME TO EXPLAIN WHAT HE WAS DOING AT EACH STAGE AS HE WORKED AND WHEN FINISHED EXPLAINED THE PRINTER CONTROL PANEL TO US WHICH WAS A GREAT HELP. MANY THANKS FOR SUCH EXCELLENT SERVICE.

5 out of 5 Stars

, Solihull - More than a year ago.

4 out of 5 Stars

, Solihull - More than a year ago.

Chris was very helpful and friendly explaining every thing.a good job.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Excellent or even magnificent cannot adequately describe the job Chris did today. He has never failed o give us 100% satisfaction and he has become a wonderful friend. I bought a new computer and gave my wife my original computer. The transfers and setting up were very comprehensive but, as usual, Chris took it all in his stride. We would recommend him to anyone without hesitation. A million thanks Chris.!

5 out of 5 Stars

, Solihull - More than a year ago.

Problems quickly and expertly resolved,particularly a difficult set-up of router. This was the third time I had been helped by Chris and I commend him without hesitation.

5 out of 5 Stars

, Solihull - More than a year ago.

Excellent service all round.

5 out of 5 Stars

, Solihull - More than a year ago.

4.5 out of 5 Stars

, Solihull - More than a year ago.

After I had endured several months frustration working with a slow PC Chris Gauden came and within the hour sorted out the problems, suggested installing more memory capacity and explained why the problems had occurred and how to understand them in future. A useful and instructive visit.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Very good technician answered my questions well and in terms I could understand.

4.75 out of 5 Stars

, Solihull - More than a year ago.

AS EVER i HAVE HAD NOTHING LESS THAN A FAST, EFFICIENT AND SUPERB SERVICE.

5 out of 5 Stars

, Solihull - More than a year ago.

Chris not only fixed the original problem but also got rid of out of date material which I was unable to do and in doing so made the response time significantly quicker.

Chris also gave explanations in laymans terms which were easy for me to understand.

I would certainly use PC PAL again and recommend the service you provide.

5 out of 5 Stars

, Solihull - More than a year ago.

I was so upset when my computer went wrong, but when you came round and fixed it so well I was delighted. Thanks so much. I will recomend you to all my friends. Yours Mary Thomas

4.5 out of 5 Stars

, Solihull - More than a year ago.

Response time from my call to the engineers visit was very quick and the problem with my laptop/printer network was put right within minutes. Chris (the engineer) was very polite and I will have no hesitation in calling PC Pal should I have any problems in the future. Thank you.

5 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Good, prompt and efficient service, thank you.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Chris and David as PCPal Engineers have become my computer lifeline and friend. They are so reliable, courteous, knowledgeable, dedicated and professional. I cannot speak too highly of them and I would, recommend them to anyone. I have, in fact, referred several people to PC Pal, Solihull. PCPal, Chris and David are just second to none. If it is PCPal maintained then you can be sure the computer will work better and longer.

Thank you once again, Chris and David.

5 out of 5 Stars

, Solihull - More than a year ago.

I am very pleased with the service provided and with the friendly approach and attitude of the engineer. It was definitely value for money.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Chris came out Tuesday afternoon, quickly found faulty part, must have very sensitive ears as he detected PSU 'humming' which he duly replaced.

An excellent service.

However there was one issue, I originally emailed Chris last Saturday with details of my PC problem, via the web site. However he didn't get the email. From your company's point of view this is a little worrying as how many more have you missed which resulted in lost business. In my case I just phoned Monday morning, but as you are aware, the public are very reluctant to chase as they think companies should respond to emails..

I wouldn't hesitate to call you again..

Roy Gardiner

5 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

was very impressed with the service. Chris who attended was very helpfuland informative. Would use service again with no hesitation.

5 out of 5 Stars

, Solihull - More than a year ago.

Very helpful and positive even when dealing with a wide range of problems.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Really helpful chap who visited and answered all my questions as I am not very good with computers. Everything all working fine now. Will thoroughly recommend company again

5 out of 5 Stars

, Solihull - More than a year ago.

A 30 minute visit would be useful for a small check up, particularly if several visits have been made in recent weeks!

4.5 out of 5 Stars

, Solihull - More than a year ago.

We have used PC Pal in the past and had no hesitation in calling them again when we had a problem.
Chris Gauden, who has visited twice, is a highly skilled professional who was able to suggest solutions and resolve problems on our system. Apart from being very competent he was always keen to ensure that we got the results we required. He carried out the work in a relaxed and personable way.

We would have no hesitation in using PC Pal in future.

5 out of 5 Stars

, Solihull - More than a year ago.

The only reason I rated all qualities as "excellent" is that there are no 'excellent-plus' or 'excellent-ultra' alternatives. Everything required,from making the appointment to task completion, was professionally undertaken by your friendly technician (Chris). I now have all needed functions working properly and this 73 year old technophobe is very happy!! Many thanks.

5 out of 5 Stars

, Solihull - More than a year ago.

Chris managed to establish that the problem was not at my end. He thoroughly checked all possible fault areas and referred me back to TalkTalk who sent a signal down the line and I am, at last, back on line.

5 out of 5 Stars

, Solihull - More than a year ago.

david was very good and thorough doing the job explaining things to me in plain english as I dont have much knowledge of computers, but learning in my latter years. Thank you so much if i have any more problems i would not hesitate in contacting David.

5 out of 5 Stars

, Solihull - More than a year ago.

As always a great service - I had a call back on Monday from a late Sunday evening email and an appointment that suited me to solve my problem. As well as deaing with my new external hard drive (as recommended by the other PC Pal engineer), I was given sensible advice that saved me from making a mistake about windows 8. As usual I shall return when I need you. I recommended the franchise to two lawyers that I met the same week who wanted some home support!!

5 out of 5 Stars

, Solihull - More than a year ago.

After a couple of frustrating days trying to sort this myself, one phone call to PC Pal and in an hour the problem was diagnosed and a solution offered (a new hard disk drive) and he had one ready to fit. Yes, I could have scoured the internet and found it a few quid cheaper but having the engineer KNOW that was the problem and sorting it all out (supply, fit a hard drive AND re-install Windows - all in one hour!), well, it was WELL worth it.

5 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

As a regular user of PC Pal, know that their service & quality is first rate. Have stopped trying to clear Spam and updates, it's more cost effective to pay the Professionals (and a lot less hastle !)

Thank you.

5 out of 5 Stars

, Solihull - More than a year ago.

4 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Very good I would definately recommend Chris @ P C Pal to anyone in need of computer advice or repair.

5 out of 5 Stars

, Solihull - More than a year ago.

Fast response from my initial enquiry to quickly and efficiently resolving the problem with my son's laptop. Friendly and very helpful engineer, will definately us PC Pal again should I need any further assistance.

5 out of 5 Stars

, Solihull - More than a year ago.

As a computer 'DUMMIE'I found the enginneer excellent in manner which generaly inspired confidence in what he explained he was doing. It was also good that I was kept fully informed about the times that he expected to arrive - a welcome change from having to 'sit-in' for hours waiting for an arrival predicted as "sometime between 0900 & 1700 hrs"- and then arriving on time.

4.5 out of 5 Stars

, Solihull - More than a year ago.

David was courteous and efficient and has an excellent knowledge and experience re PC's etc. The recommendation was to condemn my PC, which I fully agreed with. I have since purchased a new PC and set up all my basic programmes and also easily transferred all my files which David had backed-up from the hard drive of my old PC onto my external drive. Thanks for the help and advice.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Chris was polite and helpful and knew his job inside out. He persevered until he located the trouble and put it right. I was relieved that he had the part he needed in his van and didn't have to come back at a later date.
I will certainly use your firm again (if I can't find anyone cheaper!!!)

4.5 out of 5 Stars

, Solihull - More than a year ago.

Very efficient. Problems solved. Would use again.

4.75 out of 5 Stars

, Solihull - More than a year ago.

I rang in the morning and the engineer called the same day in the afternoon. He rang shortly beforehand to say he was on his way. He dealt with the problem efficiently and explained what he had done. I was impressed with his friendly and efficient manner. PC Pal were recommended to us and I would most certainly pass on this recommendation to others.

4.75 out of 5 Stars

, Solihull - More than a year ago.

very pleased with the engeneer friendly and polite an exellent service id recomment to anyone thank you

5 out of 5 Stars

, Solihull - More than a year ago.

Response time delayed due to my unavailability. Can not fault any aspect of service at all.

4.5 out of 5 Stars

, Solihull - More than a year ago.

The fault was quickly diagnosed as being a power unit failure and the engineer (and trainee engineer) quickly replaced the unit, tesed the machine and the internet connection. The downside was that I can't claim from the London & General Insurance Service plan as we did not get their authorisation first. They don't bend the rules at all. I would have had to wait until monday for a repair as they work from 9 till 5 and the repair was after 5pm.

4.75 out of 5 Stars

, Solihull - More than a year ago.

A friendly relaxed session with queries answered & everything asked for completed.

4.75 out of 5 Stars

, Solihull - More than a year ago.

There was a vewry diffict problem to solve with internet connectivity as well as a rogue printer defect. Both were solved very effectively

5 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

Visited by Chris who dealt with the problem with confidence and expertise. His manner was excellent and he explained the process of his investigation most helpfully. The whole experience - fom initial call to completion and departure could not have been bettered. I am very appreciative.

5 out of 5 Stars

, Solihull - More than a year ago.

Without your professional help I would have been
completely lost ! I shall have no hesitation in
recommending you in future.

5 out of 5 Stars

, Solihull - More than a year ago.

David was great and I am sure will pick up lots of work with our business - many thanks

5 out of 5 Stars

, Solihull - More than a year ago.

A very prompt response and high quality service

5 out of 5 Stars

, Solihull - More than a year ago.

Thanks to Chris Gauden-helpful and knowledgeable as ever!

4.5 out of 5 Stars

, Solihull - More than a year ago.

Chris called today and managed to fix our laptop, even though we thought it had died! Saved our bacon again - thank you.

5 out of 5 Stars

, Solihull - More than a year ago.

I was pleased with everything that Chris did and was happy that his diagnosis was correct.

I would use PC Pal again.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Prompt and efficient service. Phoned up for help and laptop repaired sameday. Very pleased.

5 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

4 out of 5 Stars

, Solihull - More than a year ago.

All my problems were quickly sorted with good explanation

5 out of 5 Stars

, Solihull - More than a year ago.

Very good enginer new what he was doing more than i did Thank You

4.75 out of 5 Stars

, Solihull - More than a year ago.

Having used PC Pal in an emergency once before my husband and I had no hesitation in calling you in again and as our regular 'computer guy' had let us down, we are committed to using PC Pal whenever we need help with our computer. We will be recommending you to all our family and friends.

5 out of 5 Stars

, Solihull - More than a year ago.

Excellent service from Chris, and I appreciated the courtesy call before hand to let me know he was on his way. He explained what he was doing every step of the way, and explained why my internet was so slow. Thanks.

5 out of 5 Stars

, Solihull - More than a year ago.

David called as requested & sorted things out.

4.5 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

This was a first-class service. Your engineer was on time,worked with great efficiency and explained clearly what he was doing. He also offered some very helpful hints for future use of our computers. I have come to computing fairly late in life and still tend to be unsure, even nervous, about new procedures. But Dave's professional and courteous approach was a confidence-builder! I have used your service twice in the past and shall certainly do so again if problems arise.

5 out of 5 Stars

, Solihull - More than a year ago.

Dave was courteous and really helpful in explaining my queries in terms I could understand. Thankyou. Yvonne Whittle

5 out of 5 Stars

, Solihull - More than a year ago.

Elderly but still popular PC brought back from the dead! Well done David

4.75 out of 5 Stars

, Solihull - More than a year ago.

David, was very good all of my issues were sorted out and he helped organise some of my data for me too.

5 out of 5 Stars

, Solihull - More than a year ago.

Very satisfied, Coputer is much improved. Thnkyou

4.75 out of 5 Stars

, Solihull - More than a year ago.

As always first class service - would not hestitate to recommend. Always professional, always make sure that everything is working correctly and always go the extra mile.

5 out of 5 Stars

, Solihull - More than a year ago.

Unfortunately the fault was found on the second visit, this being a faulty router, which I did get exchanged
and Chris returned and programmed same, and I am delighted
all is now good.

4.5 out of 5 Stars

, Solihull - More than a year ago.

I found David to be a very polite and very pleasant man. HE PUT IN A NEW FUJITSU machine for me and advised me how to use it.

I will certainly use PC Pal should I need help.

5 out of 5 Stars

, Solihull - More than a year ago.

Good friendly service

4.75 out of 5 Stars

, Solihull - More than a year ago.

4.25 out of 5 Stars

, Solihull - More than a year ago.

Engineer very knowledgeable and informative. Pointed out previously unknown useful features of both household computers. Very quick and professional.

5 out of 5 Stars

, Solihull - More than a year ago.

The engineer arrived on time having been booked only that morning. He explained the repair which would be needed to my daughter's laptop(replacement case) and took it away. It was delivered back within a week looking like new.

We have had engineers from PC Pal out on 2 occasions now. I would recommend them to others for prompt efficient service.

5 out of 5 Stars

, Solihull - More than a year ago.

Being a total dinosaur in the P.C. world I was very impressed by the speed of your visit from my call (same afternoon)and even though I do not understand anything about computers, Chris was helpfull, patient, and very understanding of my problems. Thank you, I now feel I can call on your services in the future with confidence.

5 out of 5 Stars

, Solihull - More than a year ago.

Excellent service as ever.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Excellent service lovely engineer. I would certainly use pc pal again and have forwarded their details to friends and relatives.

Best service yet.

Andrea Lloyd

5 out of 5 Stars

, Solihull - More than a year ago.

First class service. Highly recommended.

5 out of 5 Stars

, Solihull - More than a year ago.

As above, excellent and prompt service, David explained fully what was wrong, thank you.

5 out of 5 Stars

, Solihull - More than a year ago.

David was very thorough and spent time talking the problem through with me. His work left my PC in a far better condition than it had been in, even before the problem occurred and I wouldn't hesitate to reccommend him. Thank you.

4.75 out of 5 Stars

, Solihull - More than a year ago.

First class professional service from David.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Polite and courteous, Dave efficiently corrected the main problem and also followed up on a couple of other "faults" that had been lingering for some time, without hesitation. Both Penny and I felt the whole process was handled well and good value. We will not hesitat to recommend your services within St Alphege Church and other contacts.
Thank you RR

5 out of 5 Stars

, Solihull - More than a year ago.

Very satisfied with the work undertaken and friendly/helpful advice from the engineer.

4.5 out of 5 Stars

, Solihull - More than a year ago.

I have used the engineers several times over the last few years and they have come out very promptly (same morning) and solved the problem. In addition , they have offered suggestions about how to prevent it happening again and how to improve the system.

I value their expertise tremendously and also their politeness and friendliness.I continue to recommend them to anyone who listens.

4.75 out of 5 Stars

, Solihull - More than a year ago.

You have had a tstimonial already

5 out of 5 Stars

, Solihull - More than a year ago.

Prompt, efficient, friendly professional service. I would definitely recommend PC PAL to others. In a nutshell - excellent! Thank you.

5 out of 5 Stars

, Solihull - More than a year ago.

Each time I have used PC Pal the engineer was courteous and listened to my laymans explanation of the problem. Each time a fix was achieved and an understandable explanation given.
Great service

4.75 out of 5 Stars

, Solihull - More than a year ago.

Arrived on time.
Did some quick analysis.
Whent straight to the problem.
Fixed the problem and then tested the PC to ensure it was working to my satisfaction.
All took less than one hour.
Recommended a memory upgrade and left one working PC with problems cured and a happy user.

4 out of 5 Stars

, Solihull - More than a year ago.

4.5 out of 5 Stars

, Solihull - More than a year ago.

First class service from Dave

5 out of 5 Stars

, Solihull - More than a year ago.

I needed urgent assistance as I was shortly going on holiday and this was provided.I should mention that the girl who made the appointment was very helpful and friendly.

4.75 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

There were problems with the laptop and David came in on a Service Call and was extremely helpful and advised me to take it back. I now have a replacement which is working perfectly. I was so glad of his advice.
Thank you.

5 out of 5 Stars

, Solihull - More than a year ago.

The gentleman was very helpful,friendly and although he had to come back I was not charged for the 2nd visit.
I have recommended you and passed on some cards.
Thank you

5 out of 5 Stars

, Solihull - More than a year ago.

Excellent service. Chris arrived promptly, identified problem and fixed it quickly. Friendly and informative throughout. Highly recommended.

5 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

4.5 out of 5 Stars

, Solihull - More than a year ago.

I have used PC Pal for a few years,being an older woman with no clue what to do if any little thing goes wrong, so They come and very calmly sort things out for me. I have recommended them to others.

4.75 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Dave knew his job and carried it out efficently.

4.75 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

Being able to book and recieve an appointment for an engineer to visit the same day was very good.
Especially when I thought a had atracker virus

4.25 out of 5 Stars

, Solihull - More than a year ago.

I have used PC PAL at least two times for technical assistance. On both occasions it was Chris who attended. Each time I have been impressed by his expertise and friendly, stright forward manner. You are my local PC repair company, and as I value local services, I would recommend PC PAL to my family and friends.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Everything about the experience was first class except the delivery of spare parts to PC PAL which meant that I was without the laptop for much longer than was reasonable. Made acceptable only by degree of assistance, extending even to loan of compatible charger, by engineer. Very well done

5 out of 5 Stars

, Solihull - More than a year ago.

I have always experienced good service and promptness whenever I have had to call them out. I will certainly recommend them to anyone who has problems with their PC.

5 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

Brilliant short notice response, friendly and obliging.
Many thanks

5 out of 5 Stars

, Solihull - More than a year ago.

David was very efficient and thorough and did every thing he could when e-mail was down,

4.5 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

I do not think any improvement is needed. Perhaps for frequent users as myself we could have a dedicated engineer who would be familiar with the computer system. Also advertise your programming and transfer expertise.

5 out of 5 Stars

, Solihull - More than a year ago.

Over the last few years we have had excellent service from PC PAL and this time was no different. Thanks.

5 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

Repaired faults left by Virgin Media when trying to install new broadband service. Very professional, didn't waste any time and repaired my laptop to my complete satisfaction. Thank you so much.

5 out of 5 Stars

, Solihull - More than a year ago.

An efficient, friendly service.

4 out of 5 Stars

, Solihull - More than a year ago.

4.25 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

David took time to listen to our requirements, provide and explain his recommendations.

4 out of 5 Stars

, Solihull - More than a year ago.

Excellent service for problem and helpful with solutions to some of my other computer queries.

4.75 out of 5 Stars

, Solihull - More than a year ago.

I was having problems with 2 computers and PC Pal fixed both of them, communicating throughout what the issues were and the choices available to me. This was all done within the hour

4.75 out of 5 Stars

, Solihull - More than a year ago.

The best cannot be improved

5 out of 5 Stars

, Solihull - More than a year ago.

Very prompt turnout/service and I would recommend your service anytime.

5 out of 5 Stars

, Solihull - More than a year ago.

I found the engineer very helpful and he tested our computer thoroughly - I was very pleased with the result.

4.75 out of 5 Stars

, Solihull - More than a year ago.

4 out of 5 Stars

, Solihull - More than a year ago.

This was a second visit for a totally unconnected problem which David tried to sort out over the 'phone with me before he realised he had to visit. i.e. he tried to save me time & money for which I was grateful.

4.5 out of 5 Stars

, Solihull - More than a year ago.

My problems were sorted out and I was a satisfied customer - again

4.75 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

2 very pleasant engineers-didnt baffle me with computer gobbledegook!!!

5 out of 5 Stars

, Solihull - More than a year ago.

Chris provided as always an excellent service, very friendly, great knowledge and extremely helpful. Set up and guided me through some of my iMacs features and great advice regarding security for my mac. Would thoroughly recommend PC Pal to anyone.

4.75 out of 5 Stars

, Solihull - More than a year ago.

What is important to me is the feeling of complete confidence that I get from your engineers - they don't just give a 'quick fix'. They are obviously trained to the highest standards and, even though they are experts,they can explain in simple terms what needs to be done.

5 out of 5 Stars

, Solihull - More than a year ago.

Engineer showed great knowledge and expertise. Used substantial resources available to him to try repeatedly to rescue worn laptop, unfortunately to no avail. Answered questions and gave explanations where necessary. Also gave advice and further information.

4.5 out of 5 Stars

, Solihull - More than a year ago.

I felt that David and his trainee went "the extra mile" to ensure that the equipment would work satisfactorily. David`s simple explanations as to my troubles will go far in helping me avoid problems in the future.

4.75 out of 5 Stars

, Solihull - More than a year ago.

It was a pleasure having David, and trainee Ben, in my home today. They did everything necessary on two laptops - one is new. But they were so pleasant, friendly and helpful that it was a really wonderful experience as always. I cannot speak too highly of PCPal and it's staff. How lucky is Solihull to have such a dedicated, professional service, as provided by PCPal.

5 out of 5 Stars

, Solihull - More than a year ago.

Dave arrived just before the booked time having previously rung in 10min earlier.
I quickly explained what was required and David set work very efficiently - I'm extremely pleased with his efforts to get me up and running with a new laptop. Many thanks

5 out of 5 Stars

, Solihull - More than a year ago.

4.5 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

Efficient, courteous staff.

4.75 out of 5 Stars

, Solihull - More than a year ago.

I have used your services on two occasions and have been very impressed by the expertise of the engineers. They are friendly and explain in very clear laymans terms what the problem is, what they are doing to address it and they have resolved the problem speedily to my satisfaction. An excellent company - one which I am happy to recommend to my friends and colleagues. Well done PC Pal - you are indeed 'A friend in need'

5 out of 5 Stars

, Solihull - More than a year ago.

Will use again when I'm tearing my hair out!!

5 out of 5 Stars

, Solihull - More than a year ago.

The engineer provided factual and easy to understand information on the problem we had with our system and on how he went about correcting the fault. He also recommended and actioned improvements to the programs to inprove the speed of access to the internet.

4.5 out of 5 Stars

, Solihull - More than a year ago.

I was extremely happy with the service and support provided by David. Clearly the issue I had relating to my internet connection was not a straightforward one, but he worked tirelessly to find a solution, keeping me informed at every stage. I was very impressed with his professionalism and patience throughout the visit - I wouldn't hesitate to use PC PAL again and would recommend them to others.

5 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

4.25 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

Rapid response. Satisfactory result. Thanks

4.5 out of 5 Stars

, Solihull - More than a year ago.

An excellent, professional and thorough service. Problems are worked through step by step in an efficient and logical manner. If the customer wants a detailed explanation of the fault found, this is given without unnecessary jargon. Very satisfied.

5 out of 5 Stars

, Solihull - More than a year ago.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Very prompt answer to the phone. Quick solution to the problem.

5 out of 5 Stars

, Solihull - More than a year ago.

Another great job undertaken by Chris, thanks again.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Seemed a little expensive as an hourly rate, but work was done quickly and well. You get what you pay for.

4.5 out of 5 Stars

, Solihull - More than a year ago.

4.5 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

Once again I involved PCPAL when I had problems with 3 computers. 1 had a virus, 2 had problems reactivating AVG. Pleased to see David again. He resolved the virus problem and reactivated AVG on all 3. Again very impressed with the service. David mentioned the PCPAL web site. I tried, it`s extremly well done

5 out of 5 Stars

, Solihull - More than a year ago.

Engineers were professional and service provided was good so no complaints there.

4 out of 5 Stars

, Solihull - More than a year ago.

I have been using PC Pal for sometime now and have always been impressed with the help and service I get from PC Pal. I have had visits from Chris and Dave and I think once maybe the big boss, the first time I used the service. I wouldn't think of going anywhere else. You get honest help, advice and value I recommend PCPal to all my friends.

4.75 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Very useful and friendly visit!

4.75 out of 5 Stars

, Solihull - More than a year ago.

I consider that I received good advice and efficient service. The necessary work was carried out within the hour by a knowledgeable and pleasant engineer.

5 out of 5 Stars

, Solihull - More than a year ago.

When you use a computer for work, and when it is your own company, to have a virus prevent you from earning is a nightmare. Dave came 1.5 hours after I had telephoned for 'help' and calmly sorted out the problem. Job done - Thank you

5 out of 5 Stars

, Solihull - More than a year ago.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Dave approached the job in an impressive and professional manner and quickly homed in on a persistent but intermittent problem. He tested the changes he made thoroughly before departing and leaving behind a very happy customer.

4.5 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

We were delighted with the service we received. Chris recovered our photographs and documents from the old hard drive that had crashed. We will certainly use your services again and recommend you to our friends.

5 out of 5 Stars

, Solihull - More than a year ago.

Excellent service, well presented and polite engineer
who dealt with our problem in a very professional and efficient manner, we would not hesitate in calling PC Pal again to resolve any future problems, highly recommendable.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Your service has been great. I needed to cancel my original appointment and this was done easily and with courtesy and understanding.
Your engineer Chris arrived on time, was polite, friendly and focused and responded positively to my questions. He gave me some useful information to help me manage my computer in the future.

5 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

Your engineer was very friendly, and very helpful. And thankfully was able to rectify our problem. My son is very grateful, as he was missing his internet buddies. And I am grateful because he was doing my head in.... Thank You..

5 out of 5 Stars

, Solihull - More than a year ago.

Our web/internet based business is heavily reliant on our computer system, and have been using PC Pal for several years for all of our servicing needs. We have no hesitation in recommending their technical services, expertise and professional engineers.

4.5 out of 5 Stars

, Solihull - More than a year ago.

My second occasion to make use of your services and it was good to have a return visit from Chris. He did his work without fuss and was patient to listen to any issues I had and gave advice or took steps to remove all clutter on my laptop. Having been fully satisfied twice, I shall have no hesitation in making use of contacting you again for any future problems. My neighbour took Chris's card as his daughter Julie Ball needs help.

5 out of 5 Stars

, Solihull - More than a year ago.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Brill, easy to arrange visit. Arrived on time. Friendly service, explained in simple terms potential issues & resolved. Would recomend to all. Many thanks John

4.75 out of 5 Stars

, Solihull - More than a year ago.

Very satisfied with the service given. I was particularly impressed that you gave the machine a full service and reset IE. Everything has worked fine since then - Hasn't frozen and IE has not stopped working as it did before. No further problems with Windows Mail.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Your 24hr.service works,your engineer turned up on time,work professionally completed,I think that says it all-it is certainly a rarity in todays market place. Well done!!

5 out of 5 Stars

, Solihull - More than a year ago.

PC PAL have helped me out of some computer repair emergencies on several emergencies. Very knowledgeable engineers and fast service when I needed it!!

5 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

Professional approach and hopefully has rectified the issue. The issue did not show itself to its full extent during the engineer's visit, but I hope his adjustments will have rectified the problem - time will tell.

4.75 out of 5 Stars

, Solihull - More than a year ago.

From start to finish the experience with PC Pal was first rate. My intial call was handled excellently, a convenient appointment time to meet my needs was offered and the engineer (Chris) called me to let me know he was on his way. I really cannot fault any aspect of the service I received and will whole heartedly recommend PC Pal to friends and relatives alike. Plus I now have a trusted and valued company who I know I can utterly rely upon in he future. Thank you.

5 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Very swift, professional and effective. Informative and generous with advice.

5 out of 5 Stars

, Solihull - More than a year ago.

fantastic as last time, didn't make me feel an idiot and gave me my lifeline back !! Thankyou

5 out of 5 Stars

, Solihull - More than a year ago.

As always a first class service. I have used them frequently as a result. They never fail to turn out promptly and work very efficiently solving even the most complex computer problems.

5 out of 5 Stars

, Solihull - More than a year ago.

Friendly knowledgeable and efficient....what more could I ask for from Chris !

5 out of 5 Stars

, Solihull - More than a year ago.

Excellent service from start to finish. Initial call taken promptly, details taken, charging terms explained, appointment made and name of visiting engineer given. Engineer then 'phoned on the day to give exact time of arrival. Attitude and technical competence excellent, problems, procedures and fixes explained without jargon. No time wasted, whole process efficient and economical. Highly recommended!

5 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

We are not very technical. David came to instal new pc, scanner, software. He explained everything fully and made sure we understood everything. He was very competent and comprehensive. Thanks a lot.

5 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Chris has come out to help us a number of times and he is unfailingly pleasant and helpful. He works hard and has managed to correct any problems we have had. I would highly recommend him to anyone else who needs PC support.

4.75 out of 5 Stars

, Solihull - More than a year ago.

4.5 out of 5 Stars

, Solihull - More than a year ago.

I have asked PC Pals for assistance on more than one occassion and have never been disappointed with the courteous,helpful and friendly attitude of your staff both on the 'phone and in my home. I am happy to recommend your company to family and friends.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Chris was very friendly, courteous and obviously is a dedicated professional. His technical knowledge is superb. He works extremely hard and gives the "extra mile". I could not be happier with the service I was given and both PC Pal and it's customers are very lucky to have someone like Chris Gauden. Without hesitation I would recommend Chris to any of my family and any of my friends. He left me feeling very happy and content. What more could a customer ask.

5 out of 5 Stars

, Solihull - More than a year ago.

David was very good and talked us through what he was doing and answered our questions. Would use your company again - thank you for prompt and efficient service.

5 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

I was extremely impressed by the compotence of your engineer. He diagnosed the problem with my computer extremely quickly and knew exactly what to do to restore my Pc to full working order. He was courteous, polite and extremely professional in his approach. The young lady who accompanied him on the visit on a fact finding mission was also charming and very professional. They are both an asset to your company and I would have no hesitation in using your services again.

5 out of 5 Stars

, Solihull - More than a year ago.

Thoroughly Professional from the minute I made the call for assistance to when they left. I was not made to feel inadequate because I was not aware of what the problem was but more that these things happen but more importantly it could be fixed !I need my computer for work so time was of the essence. Fast, very promp and kept me update thorough out of what may or may not need doing. They came recommended to me and now I know why ! Would definitely use again.

5 out of 5 Stars

, Solihull - More than a year ago.

What a quick and efficient service. David was most helpful

5 out of 5 Stars

, Solihull - More than a year ago.

What can I say - as usual the high standard of service we have come to expect from PC Pal. Nothing is ever too much trouble. Friendly, knowledgeable people with a can do attitude - great! Thanks again.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Chris was knowledgeable, polite and friendly. He rapidly sorted out the problems with our computer and copied files from an old machine to a memory stick for us. We would recommend PC PAL to our friends.

5 out of 5 Stars

, Solihull - More than a year ago.

The engineer was friendly and knowledgeable and did not mind explaining the most basic information. He arrived at the notified time and worked consistently and efficiently, I can understand why the company has been recommended to and by Age U.K. Thank you.

4.75 out of 5 Stars

, Solihull - More than a year ago.

David was very friendly with an inpressive professional grasp of his suject. I thoroughly enjoyed watching and learning as he worked his way through the problems I had encountered.

5 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

I was extremely satisfied with service

5 out of 5 Stars

, Solihull - More than a year ago.

I was very pleased overall with the service & advice & advice given. very patient with someone elderly who still has the odd problem with conputering. Only one thing- I cannot find my Favourites bar. It seems to have disappeared

4.5 out of 5 Stars

, Solihull - More than a year ago.

I am lost without my laptop and have been experiencing problems over the last couple of months. David was very quick to diagnose the issue and then rather than rushing off, he stayed to check everything over completely and improved the quality further still. A very comprehensive and professional service.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Impressed by the efficiency with which Dave dealt with many of my problems I felt that he was doing his very best to please me and do what I wanted.

5 out of 5 Stars

, Solihull - More than a year ago.

All visits have been carried out to a satisfactory level withe good advice

4.75 out of 5 Stars

, Solihull - More than a year ago.

4.5 out of 5 Stars

, Solihull - More than a year ago.

I appreciated Chris phoning me to say what time he would arrive. All went well and the computer seems to be working well now. Happy Christmas.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Just a first rate experience throughout. PC Pal was recommended to me by a contact through LinkedIn (Dianne Brabham), and your service fully justified her recommendation.

5 out of 5 Stars

, Solihull - More than a year ago.

All OK and very satisfactory outcome - providing, of course, all works well when I come to use it again!!!

4.75 out of 5 Stars

, Solihull - More than a year ago.

4.5 out of 5 Stars

, Solihull - More than a year ago.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Using a local operation was my main aim, the response, from the first call to the arrival of the enngineer was first class. Computers can be quite intimidating to the ordinary person and a breakdown is very worrying, especialy when the local supplyer didn't want to know because it was out of warranty by 2 weeks!.David was excellent, very knowledgable and friendly, talked me through all that he was doing and checked and double checked my computer was working correctly before he left.

5 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Extremely grateful for the friendly and excellent service provided by everyone at PC Pal. From the receptionist to the technician. Much appreciated.

4.75 out of 5 Stars

, Solihull - More than a year ago.

On finding your company in the Look Local magazine, I called for an engineer to call much to my surprise one was able to come out that very afternoon. I found the engineer to be very friendly and helpful and after finding out the problem which was going to be costly, I decided to purchase a new computer. He was very helpful in advising me which one to have. Would recommend this company.

5 out of 5 Stars

, Solihull - More than a year ago.

Thanks for such an excellent service. Dave was multi tasking superbly and solved all the issues we raised. We will certainly contact you again when the need arises.

4.75 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

Was very glad to receive a courtesy call to check to see if I needed to arrange another appointment after I cancelled the first one initially. Very helpful advice when Chris came to call so thankyou!

4.75 out of 5 Stars

, Solihull - More than a year ago.

4.5 out of 5 Stars

, Solihull - More than a year ago.

4.5 out of 5 Stars

, Solihull - More than a year ago.

David was very willing to explain what he was doing as he cleaned up my computer after it had been infected with a virus. He was very helpful and successfully restored my laptop to full working order again! Thank you very much.

5 out of 5 Stars

, Solihull - More than a year ago.

On Monday, 8th November 2010 I phoned PC Pal to request a visit by your engineer, David Allen, who is familiar with my two computer set up. Apart from that he is the best IT specialist I have ever known and I look on him as a friend. My wife and I look forward to his visits and he has our total confidence. I cannot speak too highly of David. But the Call Centre staff were very indifferent and I was transferred to another person three times before I was asked any questions. Even then I had to repeat four times the reason why I needed a visit. I asked for David Allen personally to come but I was told that this could not be guaranteed and, obviously, the Call Centre did not know his name. The Call Centre has taken away all of the personal service I used to enjoy as a customer. Because of David I shall stay loyal to PC Pal but I am sure that you will lose customers and I would be hesitant from now on to recommend you to potential customers. Thanks again for your truly wonderful technical service.

5 out of 5 Stars

, Solihull - More than a year ago.

Was running 10 minutes late but rang to say he would be a little late. Efficient, explained things. Likely to use you again if needed.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Very good professional service

4 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

4 out of 5 Stars

, Solihull - More than a year ago.

The problem that I had where incoming emails had "jammed" was not a common fault and David went about solving the problem in an efficient and successful manner. His confident manner was very helpful.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Engineers are courteous and helpful, and they sort out the problem, so I'm happy.

4.25 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

My wife and I have little computer knowledge and we found Chris Gauden and his assidtant very friendly and helpful resolving our problem quickley.We would use Chris Gauden again.

4 out of 5 Stars

, Solihull - More than a year ago.

Dave was very knowledgeable and able to answer questions asked as well as fixing theissues and carrying out a fw tasks to make computer run a little better also

4.75 out of 5 Stars

, Solihull - More than a year ago.

4.75 out of 5 Stars

, Solihull - More than a year ago.

friendly efficient,and effective

4.5 out of 5 Stars

, Solihull - More than a year ago.

I could have spent many stressful months fitting a new router and installing a new internet provider and still not achieved what the PC Pal with his dedicated, professional skills. David was just fantastic. When he had finished we had enormous benefits from all that he had done. After all, benefits is what we all pay for with any purchase of products or service. At the same time I felt that I had gained a real friend in David and I can recommend, without hesitation, PC Pal for their second to none service. The stress they save and benefits they provide is worth every penny of their cost and to think that all that is just a telephone call away. Thank you again.

5 out of 5 Stars

, Solihull - More than a year ago.

In this day and age, it makes a refreshing change to find an Organisation that does what it says. I have used your services on a number of occasions and I have been more than satisfied with the results and I would have no hesitation in recommending your services to anyone. I have always received servility and excellent service - you say you will fix the problem and you do.

5 out of 5 Stars

, Solihull - More than a year ago.

4.5 out of 5 Stars

, Solihull - More than a year ago.

This is the third time we've used PC Pal and each time they have been excellent at resolving our immediate IT problems and suggesting potential improvements to our systems for the future. It's really reassuring to know they are there to support us whenever we need them and we wouldn't consider asking anyone else to help us.

4.5 out of 5 Stars

, Solihull - More than a year ago.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Unfortunately, my right arm is in plaster from wrist to shouder bone, you try riting with lh digit finger only! otherwise i would.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Chris was quick, efficient - didn't waste time chatting - and helpful in his explanations of problems and solutions. We will recommend you as appropriate. Thank you.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Very helpful engineers. Several problems solved in short period of time.

4.75 out of 5 Stars

, Solihull - More than a year ago.

5 out of 5 Stars

, Solihull - More than a year ago.

The experience was good, the engineer explained the issues very clearly.

4 out of 5 Stars

, Solihull - More than a year ago.

The engineer was very helpful, and efficient. Am delighted sith the visit.

4.75 out of 5 Stars

, Solihull - More than a year ago.

The precise nnature of my problem was uncertain. David identified what the problem was and remedied it very efficiently.

5 out of 5 Stars

, Solihull - More than a year ago.

Thanks for your prompt response to our loss of internet connection and for getting us back online-as reliable as ever!

4.75 out of 5 Stars

, Solihull - More than a year ago.

The work was carried out well

4.5 out of 5 Stars

, Solihull - More than a year ago.

Quick response, excellent service and friendly staff Good advice given - Many Thanks

4.75 out of 5 Stars

, Solihull - More than a year ago.

Superb response from the moment I made the call. Friendly and helpfull technicians. Would certainly pass their number on and use again.

5 out of 5 Stars

, Solihull - More than a year ago.

Straightforward sensible advice

4.25 out of 5 Stars

, Solihull - More than a year ago.

Thank you for your prompt response and the efficient manner in which the problem was sorted. Will certainly call on your servicesw again.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Chris had Bruce with him as a trainee, and both were friendly,helpful and professional.

4.75 out of 5 Stars

, Solihull - More than a year ago.

A very efficient engineer with an extremely pleasant manner

4.5 out of 5 Stars

, Solihull - More than a year ago.

Engineer very adept at solving problems. Pleasant personality.

4 out of 5 Stars

, Solihull - More than a year ago.

I have used the company a few times. I have an old computer but they always have time and patience to sort out my problems . Courteous and show what was wrong. Have recommended to friends.

4.75 out of 5 Stars

, Solihull - More than a year ago.

David identified the problem and introduced a solution which works well. The limited solution applied by another PC support firm had not been lastingly effective.

4.75 out of 5 Stars

, Solihull - More than a year ago.

rapid response,friendly engineer,explained things in non computer jargon,problem solved - very satisfied

5 out of 5 Stars

, Solihull - More than a year ago.

I was impressed by the professional,friendly approach of the staff from my first telephone contact and two visits to sort out my old then new computers. I will certainly recommend P C Pal to family and friends.

5 out of 5 Stars

, Solihull - More than a year ago.

This is the second time I have used PC Pal and have been impressed by the no hassle service offered. Quick to respond and quick to fix, ideal for a technophobe who leads a very busy life!!.

4.5 out of 5 Stars

, Solihull - More than a year ago.

Chris and Bruce were pleasant and very helpful. I feel confident as an inexperienced pc user that their advice was trustworthy and I will certainly use pc pals in the future.

4.75 out of 5 Stars

, Solihull - More than a year ago.

Good expert response

4 out of 5 Stars

, Solihull - More than a year ago.

PC Pal has always been prompt and solved any problems within a matter of 24 hours. I cannot fault them in any way.

5 out of 5 Stars

, Solihull - More than a year ago.

Chris was 1st class - will have no hesitation to call pc pal if I ever need you again

4.5 out of 5 Stars

, Solihull - More than a year ago.

Chris, and the trainee, Bruce, who came with him were both very polite, helpful and efficient. I would certainly recommend them if anyone I know needs help with their computer.

4.75 out of 5 Stars

, Solihull - More than a year ago.

The engineers were 1/ smart 2/ approachable 3/ gave information if problem re-occurred

5 out of 5 Stars

, Solihull - More than a year ago.

efficient knew what he was about.

5 out of 5 Stars

, Solihull - More than a year ago.

I would not hesitate to recommend you to my friends and will be in touch should i need further assistance.

5 out of 5 Stars

, Solihull - More than a year ago.

As usual, a reliable and excellent service. Thank you and keep up the good work!

4.75 out of 5 Stars

, Solihull - More than a year ago.

This is the first time I have needed to ask for a computer engineer, and I must say that I am very pleased with the whole experience and, of course,the result.

5 out of 5 Stars

, Solihull - More than a year ago.

I was again very pleased with your service and will use you again Regards John Griffiths

5 out of 5 Stars

, Solihull - More than a year ago.

Excellent help with all queries raised. Hope I can put instructions into operation after he has gone!

4.75 out of 5 Stars

, Solihull - More than a year ago.

Our Desktop Computer Repair Services

Your local PC PAL Engineers are specialists in Desktop / PC services, covering all models of desktops including Apple Macs right down to component level. We arrange an on-site visit (at a time to convenient to you) and complete 99% of repairs on site, there and then!  Your local engineer carries an extensive range of spare parts and genuine software, enabling us to ensure your computer is up and working again with the minimum of fuss and delay.

newpc Home ServicesNew PC installations

We can help you setup your new computer or laptop correctly.

email Home ServicesEmail Problems

Assistance with either setting up or getting it back.

internet explorer Home ServicesInternet Problems

We can help you get back on-line and surfing again.

Wireless Problems

Solutions for wireless problems.

Internet Security

Get Protected from all the latest threats.

Computer Repairs

Our engineers will make your laptop happy again.

Personal Shopper

Let our engineers help you shop for your new computer.

Viruses & Malware

We are experts at clearing viruses from your PC or laptop.

Slow Computer

Making your computer feel brand new!

Software Problems

Blue screen white text – please telephone us immediately.

Computer Upgrades

Turning your computer into the speedy machine it used to be.

Apple Macs

We can repair Apple iMacs and Macbooks.

Tuition

Giving you a helping hand.  Whatever your experience.

Online Family Safety

We can help you to protect your children online.

Our Laptop Repair Services

Your local PC PAL Engineers are specialists in repairs all models of laptop, netbooks and notebooks, including Apple Macbooks right down to component level. We arrange an on-site visit (at a time to convenient to you) and complete 99% of repairs on site, there and then!  Your local engineer carries an extensive range of spare parts and genuine software, enabling us to ensure your computer is up and working again with the minimum of fuss and delay. 

Screen Repairs

We repair or replace broken, cracked & flickering screens.

Broken Back Light

We repair back-light issues without replacing the screen.

Liquid Damage

We repair submarine laptops to coffee spills.

Socket Repairs

No power, broken power socket or suspected faulty charger.

Motherboard Repairs

Distorted graphics, powering issues & no image on screen.

Broken Keyboards

We can repair and replace broken laptop keyboards.

Our Smartphone and Tablet Services

Your local PC PAL Engineers are able to repair and provide support for all makes of smartphones, including iPhone, BlackBerry, HTC and Samsung models. Your Engineers are also able to repair and provide support for all makes of tablets, including iPad, Samsung Galaxy, Amazon, HTC and BlackBerry models.

Screen Repairs

We repair or replace broken, cracked & flickering screens.

Battery Replacement

Replacing your devices power source.

Email / Calendar Sync

Transfer content between devices.

Liquid Exposure

A simple splash or washing machine incidents.

Software Issues

Devices not starting or requiring a software upgrade.

Wi-Fi Setup

Getting your device connected to the world.

Our Business Services

Your local PC PAL Engineers are specialists in providing IT Support to Small Businesses. We understand that your business will not function efficiently without working computers and a solid internet connection. Whether your issues are slow computers, or your network has gone down, please give your local PC Engineer a call and we can often be there on-site the very same day! So don’t delay and call in the experts as your IT systems are too important to be left to chance!

IT Support Contracts

Our Helpdesk & Support package.

Ad Hoc Support

We support business on a pay as you use basis as well.

Online Backup

Keeping your data safe from fire, theft and failure.

Networking

Set up a better network allowing you to share files and printers.

Office 365

We can help your company work smarter using Office 365.

Apple Macs

We repair Apple iMacs and Macbooks.

Laptop Repairs

We can repair your laptops to make them happy again.

Internet Problems

We help you get back on-line and surfing again.

Internet Security

Get protection from all the latest threats.

Viruses & Malware

We are experts at clearing viruses from your computers.

Slow Computer

Make your computer run like new again!

Software Problems

Anything from BSOD, glitches and your computer cutting out!

Wireless Problems

Cut the chains from your laptop & set yourself free!

Computer Upgrades

Turning your computer into the speedy machine it used to be.

Chris Gauden's Blog Articles

Computer Repairs Hockley Heath and Laptop Repairs Hockley Heath

We can provide Computer Repair services in Hockley Heath and the surrounding areas. In Hockley Heath and the surrounding areas we can help set up new computers, remove a virus or spyware, fix broadband or wireless issues, help with email problems and much, much more in Hockley Heath.

We also repair Laptops, Netbooks and smartphones in the Hockley Heath area. We can replace screens, keyboard, broken DC sockets and much more.

Whatever your problem, please give PC PAL Hockley Heath a call on 0121 705 0010 for a discussion about how we can help! We also carry out Laptop Repairs in your Home or Office.

 

Address : PC PAL Solihull, Building 300, Trinity Park, Solihull, B37 7ES. - E-mail: solihull@pcpal.co.uk

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