Welcome to PC PAL Birmingham
Computer and Laptop Repairs Specialists
for your Home and Small Business

Call us today on 0121 369 1239
for a Same Day Service.

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Computer & Laptop Repairs in Birmingham

Hello! We are Chris Gauden and David Allen and we are your Local PC PAL Computer Repair Engineers serving Birmingham, Knowle, Dorridge, Lapworth, Hockley Heath, Monkspath, Shirley and the surrounding areas.

We always aim to provide a personal, friendly, honest and reliable service to you in your own home or office. We are able to offer a comprehensive Desktop PC and Laptop repair service including virus/trojan removal, email and internet issues along with hardware upgrades and general troubleshooting.

Whatever your problem, please give us a call today on 0121 369 1239 for a discussion about how we can help! We also carry out Laptop Repairs in your Home or Office at a time to suit you!

PC PAL's engineers are qualified and experienced and hold one or more of the following qualifications:

TestimonialsDesktopsLaptopsSmartphones and TabletsBusiness

Hear what our Customers say!

Thanks to all my customers who have left feedback:

4.86 out of 5 stars - based on 211 reviews
Always satisfied with Chris' service.

5 out of 5 Stars

, Birmingham - Last Thursday at 2:40

Thank you.Great service.Chris was very helpful.

5 out of 5 Stars

, Birmingham - About 1 weeks ago.

5 out of 5 Stars

, Birmingham - About 1 months ago.

Excellent response time ----- Chris, the engineer, arrived almost before I had put the phone down to request a visit !!!!!

As always, all problems were solved quickly.

An excellent service.

5 out of 5 Stars

, Birmingham - About 3 months ago.

CHRIS FIRST CLASS NO COMPLAINTS

5 out of 5 Stars

, Birmingham - About 3 months ago.

Chris is my 'go to' man whenever I am unsure of what is happening on my PC or laptop - I am technologically illiterate (really!) and yet he has the knack of helping me understand everything.

I treat him as an outsourced member of my team.

Thank you Chris.

5 out of 5 Stars

, Birmingham - About 4 months ago.

My laptop suffered liquid damage, and I thought that all files were lost. Even the recycle bin was showing as empty!
But David came to the rescue, found all the files and photographs and moved them to my new laptop very efficiently.
PC PAL were careful not to make any promises in advance, so I realised that I was risking the cost of a callout. In the event, it was well worth it and I shall certainly use PC PAL again and recommend them to friends.

5 out of 5 Stars

, Birmingham - About 5 months ago.

Chris was punctual, quickly diagnosed the fault and proceeded to fix it. He was friendly, efficient, knowledgeable, and was able to fix the fault and increase the speed of my machine.
I was impressed by his professionalism and would certainly recommend PC PALs.

5 out of 5 Stars

, Birmingham - About 6 months ago.

Chris came to sort out my problems with my Laptop. As always, a prompt, excellent service. I would recommend him (PC Pal) to anyone needing computer help.

5 out of 5 Stars

, Birmingham - About 7 months ago.

Like so many companies, Computers form an essential part of our business without which we could not operate.

Having Chris's expertise and IT ability to hand is reassuring for going forward. It's like having an IT department available for small companies - perfect.

Thanks Chris for a great job and your kind offer of continued support.

5 out of 5 Stars

, Birmingham - About 9 months ago.

I am 72 years old and not a PC geek. The start up menu was refusing to operate and it transpired that a new hard drive was required. This was diagnosed and replaced, on one visit, with a new hard drive with no fuss and all other elements installed. I have no hesitation in recommending you to others.

4.75 out of 5 Stars

, Birmingham - About 9 months ago.

As always, fabulous service again.

Sorted out my scanning to the PC issue and lack of access and subsequent encryption installation ahead of GDPR requirements.

Chris is technically supremely proficient and yet can 'dumb' it down for me.

Thank you.

4.75 out of 5 Stars

, Birmingham - About 9 months ago.

an exellent service sorted out my problem thanks

5 out of 5 Stars

, Birmingham - About 10 months ago.

5 out of 5 Stars

, Birmingham - About 10 months ago.

I had a catalogue of issues for apc and laptop. all were resolved. i understood what was done and am back using my equipment, it is secure and backed up.
good to feel confident with the equipment

5 out of 5 Stars

, Birmingham - About 11 months ago.

As per usual, an excelllant service
Egineer was Able to fix on si te
Arrival time as stated by he very pleasant
lady in the offivce
Very many thanks
David

5 out of 5 Stars

, Birmingham - About 11 months ago.

I have used this service about 3 times and have been very pleased with the service received. Phone calls are followed up very quickly and appointments are kept promptly.

5 out of 5 Stars

, Birmingham - More than a year ago.

So glad I got in touch with this company, as I don't really know the technology of the inside of a computer. My printer and scanner was installed again but even better than it was previously before I messed with it and uninstalled both of them. Will definitely contact again if needed, I will recommend the company to anybody who needs help. Also I wasn't made to feel I was a computer idiot. Very much appreciated the experience and knowledge of the engineer

5 out of 5 Stars

, Birmingham - More than a year ago.

A Professional, and expert service

thank you

Tony Taylor

4.75 out of 5 Stars

, Birmingham - More than a year ago.

I am constantly impressed by the service I receive from Chris and PC Pal. Nothing is too much bother and every issue has been quickly and satisfactorily resolved. He seems unflappable.

Keep up the good work.

Yvette

5 out of 5 Stars

, Birmingham - More than a year ago.

My operating system Windows 10 suddenly through a'Wobbly',not for the 1st time. Numerous problems as far as I was concerned and well beyond my knowledge. Chris Gauden,the engineer came out in 48 hours and completely rectified the problem plus carrying out other remedial work and provided very useful information on using other aspects of Windows 10. Excellent service.

Chris Lamb

4.75 out of 5 Stars

, Birmingham - More than a year ago.

Friendly, constructive, confident and sucessful visit. Will always use and refer your excellent service.

5 out of 5 Stars

, Birmingham - More than a year ago.

Thanks again to Pc Pal for sorting out my computer. It was knocked out after last weekends sudden storm. Chris was very efficient, courteous and professional. Excellent job and they will always be the guys I call when I have a tech problem. Thanks aagain.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

Chris G telephoned with his Eta and was most helpful and patient.He
solved all the problems . We would highly recommend his approach to the job.

5 out of 5 Stars

, Birmingham - More than a year ago.

Very good engineer, got the job done quickly once here!

4.25 out of 5 Stars

, Birmingham - More than a year ago.

would not hesitate to recommend pc pal.will use again.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

A 5 star service, as usual!

5 out of 5 Stars

, Birmingham - More than a year ago.

Very good. When things go wrong with machines you don't really understand It's great to get Chris or David to come out and sort it. And they always do as far as I'm concerned

Chris Lamb

4.75 out of 5 Stars

, Birmingham - More than a year ago.

I have used PC Pal in the past and when I needed an update on my computer I went straight to their page and booked a visit on line and an engineer can next day. The work was completed quickly and thoroughly. I will have no hesitation in using them again.

Audrey Herbert.

5 out of 5 Stars

, Birmingham - More than a year ago.

Always a pleasure to have Chris around. Excellent, friendly, efficient service.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

First time I had used PCpal. And it won't be the last. I was having a real problem with my desk top. ( Blue screen & running real slow ) But they had it sorted, and for a good price too. Highly recommend.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

Found PC Pal through an on line search using my tablet. I had lost the internet connection on my PC and decided after looking at a few companies to give PC Pal a call and so glad I did. The engineer Chris was with me within a few hours and was able to isolate the problem and deal with it in an efficient and professional manner. Great service and would have no hesitation in recommending to others.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

As a pensioner, I know little about computers so rely on PC Pal to get me out of the cart. David has visited us many times and always finds out the fault(s)quickly.
Cheers Guys,
paul

5 out of 5 Stars

, Birmingham - More than a year ago.

I was very pleased with the initial telephone response from you when other companies had not returned to work. Your receptionist was very efficient, the booking was made quickly, your engineer quickly solved my problem and I will use your services again when necessary without hesitation.

4.5 out of 5 Stars

, Birmingham - More than a year ago.

5 out of 5 Stars

, Birmingham - More than a year ago.

As usual, Chris solved all the problems & offered useful advice.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

What else can I say?

As always - excellent service from my regular engineer Chris.
Really good value for money.
Many thanks.

5 out of 5 Stars

, Birmingham - More than a year ago.

Excellant service
I highly recomend this Company

5 out of 5 Stars

, Birmingham - More than a year ago.

engineer visited same day. friendly, helpful and pleasant. Would recommend service to anyone!

4.75 out of 5 Stars

, Birmingham - More than a year ago.

What about my Drafts?

5 out of 5 Stars

, Birmingham - More than a year ago.

Amazed that Chris managed so efficiently to solve a difficult problem which Epson help-
line had failed to do or come anywhere near
a solution. Also appreciated the tuition on a new photo program.

5 out of 5 Stars

, Birmingham - More than a year ago.

5 out of 5 Stars

, Birmingham - More than a year ago.

i found the engineer very good he took time to explain things to me

4.75 out of 5 Stars

, Birmingham - More than a year ago.

I have used PC Pal several times over the past few years and each time they have been able to fix the problem. They are friendly guys who provide an excellent service. I would certainly recommend them.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

I guess 4 excellent out of 4 questions says it all.
David is clearly very knowledgable at his business and rectified the problem with great persistance in ensuring all was Ok. Plus giving advice on how to check out other operations on the computer.

Chris Lamb

5 out of 5 Stars

, Birmingham - More than a year ago.

Laptop fixed at PC pals office in 2 days, they explained what was needed, excellent job well pleased

5 out of 5 Stars

, Birmingham - More than a year ago.

David was most helpful really good at responding and went out of his way to make sure we were all happy all three laptops fixed at a good price

Can't thank you enough will recommend to family and friends

5 out of 5 Stars

, Birmingham - More than a year ago.

Highly professional service from Chris.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

The best service on the market!!

5 out of 5 Stars

, Birmingham - More than a year ago.

David has been out to our premises several times all for different issues. He even helped us get our new system up and running. He has always been friendly yet professional and also talkative - which always helps in that situation where you need help from someone. He always give fantastic advice and is able to help us move forward with our business ideas as w ell as ideas we could use at home.
Thank you very much David for all of your help and fantastic, friendly service. No doubt you will still see us again and again!!!

5 out of 5 Stars

, Birmingham - More than a year ago.

The service was excellent - David explained all his actions to me - he needed to take base unit away and gave me options - the unit was returned next day at time promised with full explanation of intervention needed. Great service.

5 out of 5 Stars

, Birmingham - More than a year ago.

5 out of 5 Stars

, Birmingham - More than a year ago.

David gave me a call when 10 minutes away. Well on time. I just provided a list of items I needed expert help with and we just went through them and David sorted them. One proved to be impossible and he recommended I contact the supplier to seek further clarification. One job that I through in late he rectified in minutes. Even had the courtesy to ensure there was no other items causing me doubts. Hence my maybe unusual total of all 'Excellents' but speak as you find.

Regards to the team

Chris Lamb

5 out of 5 Stars

, Birmingham - More than a year ago.

A good service and very professional, but feel the cost was a bit expensive. Could a sliding scale be adopted for example? if the job is completed in less than one hour (which ours was) a 10% is deducted from the bill, I am sure customers would appreciate this gesture.

4.25 out of 5 Stars

, Birmingham - More than a year ago.

I have used this Copmanies services about 5 times and will continue to do so as their service is second to non.
I highly recommend them

5 out of 5 Stars

, Birmingham - More than a year ago.

The experience was very he Took time explain what he was doing which is good because I not very good with computes

5 out of 5 Stars

, Birmingham - More than a year ago.

Problems with computers can become a nightmare to many people, and I have used the services of PC PAL on at least two occasions. Your prompt attendance and attention to detail was highly appreciated. Thank you.

5 out of 5 Stars

, Birmingham - More than a year ago.

work required was done quickly and efficiently

4 out of 5 Stars

, Birmingham - More than a year ago.

as usual very good service

5 out of 5 Stars

, Birmingham - More than a year ago.

5 out of 5 Stars

, Birmingham - More than a year ago.

The service was extremely prompt. Chris was
very thorough and answered many questions and
gave useful advice. Many thanks.

5 out of 5 Stars

, Birmingham - More than a year ago.

fixed my daughters laptop after the hinges for the screen came away from the base.. also replaced the cpu fan.. fast friendly service and would certainly use again if i had any problems and would highly reccomend

5 out of 5 Stars

, Birmingham - More than a year ago.

Chris and Dave always very pleasant and helpful. I would not use any other organisation now. Happy Christmas to you all.

5 out of 5 Stars

, Birmingham - More than a year ago.

5 out of 5 Stars

, Birmingham - More than a year ago.

I am not technically minded (70 year old) and needed the problem fixed without delay. This was done with the engineer explaining the reason for the problem and the remedy needed. This was done without fuss and I was back on line within the hour. Excellent!

5 out of 5 Stars

, Birmingham - More than a year ago.

Spot on with the service and response time, very helpful and knew their products. Very professional and friendly engineers.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

ALWAYS FOUND THEM RELIABLE AND EFFICIENT.
EXCELLENT.

5 out of 5 Stars

, Birmingham - More than a year ago.

Eng arrived at time agreed,installed and resolved all issues identified with windows 10, did not leave until I was satisfied with the installation.

All this in a friendly and approachable manner.

Excellent service and the sort of company it is a pleasure to do business with.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

I found PC PAL to be professional, reliable, punctual, efficient and great value for money. Thanks to PC Engineer Chris Gauden, I am now writing a review on my perfectly fixed laptop! I would happily recommend this company to anyone. Thanks PC PAL and thanks Chris!

5 out of 5 Stars

, Birmingham - More than a year ago.

I found David to be a most helpful person, who not only supplied answers to all my questions, but also passed on valuable advice regarding my impending upgrade to Windows 10
I would have no hesitation in recommending PC Pal

5 out of 5 Stars

, Birmingham - More than a year ago.

VERY IMPRESSED, A GENUINE GOOD SEVICE WILL RECOMMEND MANY THANKS

5 out of 5 Stars

, Birmingham - More than a year ago.

The speed of response was excellent and the engineer was professional and courteous. It is surprisingly hard to find a company ready to come out at short notice and I was grateful as I needed the repair urgently. I would recommend PC Pals and use again.

4.5 out of 5 Stars

, Birmingham - More than a year ago.

Very pleased with your service will certainly call you again if I have any problems

4.75 out of 5 Stars

, Birmingham - More than a year ago.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

Most impressed with the service and the competent way the engineer solved the problem. I liked his friendly attitude and his help on a 2nd PC I have just purchased explaining the complexities of Windows 10, I am 85 years old and used to windows 7 (that's why I decided to have it repaired)This is the second time I have used PC Pal and each time I was more than satisfied

5 out of 5 Stars

, Birmingham - More than a year ago.

Always excellent service. I trust PC Pal completely and have recommended you to friends, should they decide to have their laptops serviced or need any repairs doing. I'm a very satisfied customer.

5 out of 5 Stars

, Birmingham - More than a year ago.

The engineer was very good and explained things to me as a person not good with computers

5 out of 5 Stars

, Birmingham - More than a year ago.

5 out of 5 Stars

, Birmingham - More than a year ago.

Very helpful and knowledgable .

4.75 out of 5 Stars

, Birmingham - More than a year ago.

Quick and friendly service. It was great to deal with a company who worked to fit my schedule.

5 out of 5 Stars

, Birmingham - More than a year ago.

Always very happy with the service you provide.

5 out of 5 Stars

, Birmingham - More than a year ago.

I have to say what a very pleasant man he was too, really pleased with the service and his excellent manners.

5 out of 5 Stars

, Birmingham - More than a year ago.

I found PCPal by chance on Yell.com. The service was exactly what i needed and it took just over an hour to sort the problem. Chris kindly answered some computer questions that i had. All in all, a happy customer with her computer now working again. I would definitely contact the company if I have any further computer problems.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

Chris set up my PC for me when I bought it from John Lewis. He came back after it had to be refreshed because of a fault and some programmes were lost. He is very friendly and helpful. Answered all my questions. I know next to nothing about computers and I received an excellent service. I would use you again.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

Prompt, pleasant and satisfactory service.
Easily understood explanations of problems and resolutions for an 83 year old.

A pleasant and rewarding experience!

4.75 out of 5 Stars

, Birmingham - More than a year ago.

Hooray for PCPAL. David arrived on time having telephoned to say he was on his way. He fixed two problems on my Laptop and explained what he was doing all the way through and gave me a lot of advice on security.
Thanks David

4.75 out of 5 Stars

, Birmingham - More than a year ago.

I was out for the afternoon and so my husband (ken) dealt with the David. However there were a couple of things that only I could answer and so David spoke to me over the phone. He seemed a really nice person who really knew is stuff and left me with a very good working computer and I would be only to happy to contact him and yourselves should the need arise.

Many thanks to a very dedicated team.

Sally Jones

5 out of 5 Stars

, Birmingham - More than a year ago.

Although David Allen was my first contact,it was Chris Gauden who made the visit to set up my new equipment on the 5th Dec.

The second visit today was nothing to do with the initial work but a problem arising out of transferring to BT.

I have had first class treatment and am so pleased to have found such a reliable and friendly Company.

I have already mentioned Pcpal's name to others.-thank you .

Ken Walter

5 out of 5 Stars

, Birmingham - More than a year ago.

I am 68 years old and not technically minded and look to PC PAL to keep me going. I have used them twice and the service has been excellent including genuine discussions about the problem and the choices and costs of cures. The engineer is most courteous and never treating you as an idiot because you do not happen to be computer literate. I will always refer problems to them with no fears.

5 out of 5 Stars

, Birmingham - More than a year ago.

Brilliant, friendly service. Everything was explained. Would definitely use PC Pal again. Thank you

4.75 out of 5 Stars

, Birmingham - More than a year ago.

David was really helpful and I would be more than happy to recommend PCPal to anyone.

5 out of 5 Stars

, Birmingham - More than a year ago.

Exactly the service I was looking for. My son's gaming PC was fitted with a new graphics card and sorted out. The engineer was courteous, polite, efficient and friendly. I would be happy to recommend his work and will certainly call again in future.

Many thanks.

5 out of 5 Stars

, Birmingham - More than a year ago.

Both Chris and David have been out. Both very personable and although obviously very techie, explained everything to me in a non-patronising way. Will definitely use them again and also recommend them to others.

5 out of 5 Stars

, Birmingham - More than a year ago.

Always helpful with good explanation of problem and willing to help on other issues.

5 out of 5 Stars

, Birmingham - More than a year ago.

Your engineer came at the time agreed on both occasions, did everything asked of him and made suggestions for my convenience as I have only ever used the old form of "XP". The service can only be good value for money for me as I have no idea of the technicalities involved in setting up such a system nor do I want to try to learn - at 82 years of age I do not have the time! I will have no hesitation in reccomending your company to others in my position. Thank you.

5 out of 5 Stars

, Birmingham - More than a year ago.

I found the engineer very helpful and explained things well

5 out of 5 Stars

, Birmingham - More than a year ago.

The cause of the problem was quite a shock, but the computer is now running better than ever before. Also received useful advice on whether to buy an I-Pad or

5 out of 5 Stars

, Birmingham - More than a year ago.

The engineer not only explained everything he did, but showed ways to improve our system

5 out of 5 Stars

, Birmingham - More than a year ago.

4.25 out of 5 Stars

, Birmingham - More than a year ago.

Genuinely impressed by the swift turnaround, friendly and knowledgeable engineers. Every aspect of the repair was explained and the work was accurately quoted. Customer care is paramount and David seemed to care very much that I was happy with the work. Tip top service all round. I'm grateful to the team and would recommend them in a heartbeat.

5 out of 5 Stars

, Birmingham - More than a year ago.

I always receive excellent service from Dave and Chris (Dave on this visit)and have recommended you to all my friends. I wouldn't trust anyone else to look after my tech. Many thanks.

5 out of 5 Stars

, Birmingham - More than a year ago.

very good service

4.5 out of 5 Stars

, Birmingham - More than a year ago.

A problem preventing us from plotting drawings was investigated and solved in a calm and methodical manner. Once again David saved the day!

5 out of 5 Stars

, Birmingham - More than a year ago.

Came out within 24 hours and was very helpful.
Even got a phone call to say e was running 10 minutes late.
Very good service

5 out of 5 Stars

, Birmingham - More than a year ago.

5 out of 5 Stars

, Birmingham - More than a year ago.

The engineer made contact 10 minutes prior to arrival. Very useful. Clearly very competent at
what he was doing and left me very satisfied with the manner in which he just kept on going until the job was done.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

My laptop has been runing slow for some time
I was talking to DR.Rolands a lady in the flat below, who recommended you to me,she also had her laptop seen to at the same time.
David was very good in putting my laptop right the speed now is Excellent Thank you so much. Mrs L Wilson

5 out of 5 Stars

, Birmingham - More than a year ago.

Your Company came recommended and I would do the same. The Engineer was very good and very helpful.He was very polite and I am over the moon with the work he has carried out.
I would certainly use their services again

5 out of 5 Stars

, Birmingham - More than a year ago.

The chap who came was friendly, and happy to chat and sorted me out.So no problem.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

Your engineer Caiied me 10 mins before arrival,then did a first class job in less than an hour my PC was fixed and he answered any questions i asked with knowledge and professionialism,as i stated to him at the visit it is very reassurng to be able to call on expert advice at short notice,this was the third time i have used your company and cannot fault your services

4.75 out of 5 Stars

, Birmingham - More than a year ago.

Excellent service from Chris as usual - solved everything I needed and is always so helpful with advice and progression on new equipment. Fab job! - thanks Rita

4.75 out of 5 Stars

, Birmingham - More than a year ago.

Prompt and efficient friendly service. Completely satisfied would recommend you every time.

5 out of 5 Stars

, Birmingham - More than a year ago.

Very helpful engineer who new his stuff advice given freely and appreciated. Would recommend your company.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

Thank you for soughting the problems I had, I am now able to do more on my Lap Top. I will pass your phone number on to friends and family as you are always friendly and helpfull, and its also nice that you ring to let me know you are on your way to me, its a pity other companys don t do the same

4 out of 5 Stars

, Birmingham - More than a year ago.

Good improvement in performance and speed in accessing email

4.5 out of 5 Stars

, Birmingham - More than a year ago.

I sent an e-mail late on Thurs 6th Feb and did not receive a reply until the early evening of Mon 10th Feb; I would have liked a quicker response time as you have a 7-day helpline with the e-mail written underneath it on your receipts.

Everything else excellent!

4.25 out of 5 Stars

, Birmingham - More than a year ago.

Booking the engineer could not have been more straightforward. The engineer confirmed the time of visit, and arrived on time. We will certainly use PC Pal again, and recommend it to others

5 out of 5 Stars

, Birmingham - More than a year ago.

Chris was well briefed, understood the issues and completed the work in good time.Also he was happy to explain what he was doing and passed on some useful tips. Cerainly worth recommending PCPal to my colleagues locally.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

4 out of 5 Stars

, Birmingham - More than a year ago.

As an elderly lady who knows nothing about the upkeep of a computer, I was given avice in a manner suitable for the knowlwedge i was able to understand.

4.25 out of 5 Stars

, Birmingham - More than a year ago.

Very speedy, very efficient! Thankyou.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

I found the company on Google and have to say was amazed at the speed, efficiency and friendliness of the company and Chris the engineer,
I will have no hesitation using the company again and recommending PC Pal to my connections

5 out of 5 Stars

, Birmingham - More than a year ago.

The visit was excellent. The engineer was polite, clean and tidy. He worked well and quickly. Answering my questions. I would be pleased to recommend PC Pal to anyone would needs an engineer.

A.J.Herbert.

5 out of 5 Stars

, Birmingham - More than a year ago.

although some might find expensive ,but it is a home visit and the help and advice in setting up laptop will save money in long run , will use again.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

David, the engineer phoned me 15 minutes before arrival, which was prompt. 5 minutes spent explaining problems (my insistence, not his.)
Got on with jobs in thoroughly professional manner and we discussed, in some detail. what was being done. Worked at it non-stop and turned a disaster into a great success. I would thoroughly recommend David, a good ambassador for the Company.

4.5 out of 5 Stars

, Birmingham - More than a year ago.

I would absolutely recommend Pc Pal as they are quick to respond to phone calls, emails and home visits!!! laptop screen was damaged and they where out the next day to fix this. GREAT WORK!!!

4.75 out of 5 Stars

, Birmingham - More than a year ago.

I had internet connection problems and had tried to deal with these through Bt but without success. David was extremely helpful to me (a 67 year old whose expertise in computers borders on non existent). He spoke to Plus.net and sorted out the problem for me. I would thoroughly recommend use of PC PAL services.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

In a word - absolutely fabulous! Why did I wait so long to upgrade my system - done in a flash - with the added knowledge that you have back up there if ever you need it! Great Job!

5 out of 5 Stars

, Birmingham - More than a year ago.

Very pleased at speedy response to my call. Problem solved! Thank you.

5 out of 5 Stars

, Birmingham - More than a year ago.

I called first thing this morning with a fairly critical and urgent issue, David arrived exactly on time and resolved the problem within a couple of hours (and did something additional to this original problem as well). Overall very pleased, will definitely use them again.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

The (external) problem was identified quickly and thoroughly. Thank you

4.75 out of 5 Stars

, Birmingham - More than a year ago.

Thank you for getting my backup working properly. Very efficient and friendly. Would recommend this service to anyone else with a computer problem

5 out of 5 Stars

, Birmingham - More than a year ago.

I've had the pleasure of being PC PAL's first ever employee a few years ago, so when it came to my mum's laptop playing up, I knew exactly who to call.

Since I was not able to fix the laptop myself due to commitments that day and needed to travel south, I needed someone local and trustworthy who could fix my mum's laptop in Hall Green.

I was able to drop off the machine to the Solihull office and Chris had it fixed in 1 hour. My mum was pleased to have it back!

Thank you very much PC PAL!

5 out of 5 Stars

, Birmingham - More than a year ago.

The engineer who attended was excellent, called before he came, was on time dealt with all my problems to my satisfaction. I Would happily use this service again.

5 out of 5 Stars

, Birmingham - More than a year ago.

4 out of 5 Stars

, Birmingham - More than a year ago.

Chris saved me from buying a new computer,and deserves a huge pat on the back.I will recommend PC PAL every time,many thanks.
Regards Clive

5 out of 5 Stars

, Birmingham - More than a year ago.

Very efficient and friendly. Explained everything to me in a way I could understand as I am not very computer literate Thank you

4.75 out of 5 Stars

, Birmingham - More than a year ago.

Thank you to PC PAL for sorting out the problem with my computer.

I found the telephone staff were very polite and helpful and the actual service very professional.

Should I require advice or assistance in the
future PC PAL will be my first call

A satisfied customer.

4.5 out of 5 Stars

, Birmingham - More than a year ago.

chris was prompt VERY knowledgible and exceptionaly helpful. he repaired the problem with my P.C. and installed a new firewall. very satisfied and will inform all my friends about your company.

5 out of 5 Stars

, Birmingham - More than a year ago.

chris rang about 20 mins before to say he was on his way was polite and helpful and fixed my laptop many thanks would recommend pc pal any time thanks again

5 out of 5 Stars

, Birmingham - More than a year ago.

your engineer is better than better he always has time to make sure that the customer comes first,

regards w j p

5 out of 5 Stars

, Birmingham - More than a year ago.

This is the 3rd time I've called on PC Pal for help with computer problems : each time, their service has been excellent in all aspects. I have recommended them to several people who have reported the same. As someone who is not computer savvy, I thank you !

5 out of 5 Stars

, Birmingham - More than a year ago.

Had a scam virus blocking my computer, could not get rid of it, The engineer reset the computer with no trouble at all, computer now runs very much better now...even from when i bought the thing !, so well done to you. Would i use your services again, "there's no one else to go to" ! !.

Paul.

5 out of 5 Stars

, Birmingham - More than a year ago.

Internet issue quickly resolved - David the Engineer was friendly and customer focused, taking time to talk me through the resolution.

Many thanks, will definitely recommend your service to others.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

GREAT TO KNOW PC PAL IS THERE FOR US,WHEN WE DO NOT NOW WOT WE ARE DOING. GREAT TO JUST PICK UP THE PHONE AND PC PAL IS AT THE OTHERE END OF IT. IT GIVES MY HUSBAND AND I SUCH PEACE OF MINED,PC PAL TAKES AWAY ALL THE WORRY.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

I have used people like Mastercare in the past BUT this repair was well above average, in fact Excellent in every respect. Time to call next day to suit me, polite and well dressed engineer, knew his job, can recommend him to all my friends when they need some computer help. Your charges are below others and is excellent value.
Many Many Thanks, I will use you again.

David.

5 out of 5 Stars

, Birmingham - More than a year ago.

EXCELLENT GUYS, TRULY PROFESSIONAL,

5 out of 5 Stars

, Birmingham - More than a year ago.

Chris remained unfailingly friendly and cheerful, despite the fact that the job turned out to be extremely lengthy and, as it was his last call of the day, meant he didn't finish until 9.00pm. He gave me some much needed advice as well as rectifying the specific problem. He even put up with my excessively friendly dogs! It was a pleasure to meet him. I would not hesitate to call PC Pal again if/when I need further help.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

Excellent Service

5 out of 5 Stars

, Birmingham - More than a year ago.

David has gone over and above the call of duty to help me out with my Laptop. In a world where customer service seems to be on the decline, it is so reassuring to know there is a company out there that have your best interests at heart. I honestly can not recommend PC Pal any higher, thank you so much.

5 out of 5 Stars

, Birmingham - More than a year ago.

Chris came on time, having phoned first.He fixed the problem and did a complete check. the computer is now working, and it is responding more quickly. Thank you for the work, a good job well done.

5 out of 5 Stars

, Birmingham - More than a year ago.

An excellent service paticuly as Chris came back to help me with an error discovered after he left. I would reccommend your company to any of my friends.

4.5 out of 5 Stars

, Birmingham - More than a year ago.

Chris is a very knowledgeable engineer who has a real passion for his job. He is a very personable man. he answered my questions without a quibble. My Imac now works quicker than it has for years, I would recommend your firm to anyone. Thank you.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

The engineer explained all options ans which would be cheaper, he did extra work to use the time i had paid for. I will use you again x

5 out of 5 Stars

, Birmingham - More than a year ago.

I was very pleased with the service I received from my initial call to the visit of the engineer.
David Allen was efficent, friendly and I felt I could trust him.
I will recommend him to friends.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

I always use PC Pal

5 out of 5 Stars

, Birmingham - More than a year ago.

Virus removed, which a real pain,thanks.Bit of a puzzle this morning though ! Computor switched itself on......?
Gremlins......maybe ? The Virus has twice reared its head again. But that free security site you downloaded took charge,thankfully. Regards. Stan Jeffries

4.75 out of 5 Stars

, Birmingham - More than a year ago.

the engineer david was very well informed and very polite. thank you.

5 out of 5 Stars

, Birmingham - More than a year ago.

very helpful and worth the money .can recomend your company

5 out of 5 Stars

, Birmingham - More than a year ago.

what more can we say Chris was quick ,clear and excellant
Thankyou very much

5 out of 5 Stars

, Birmingham - More than a year ago.

David was an excellent ambassador for your company.
He arrived at the prearranged time,his manner was
pleasant and friendly.
He then proceeded to analyze and clear the fault
very quickly,at the same providing me with some
useful tips on how to make better use of my computer.

4.5 out of 5 Stars

, Birmingham - More than a year ago.

Delighted with your company's service, I am recomending you to all my friends

5 out of 5 Stars

, Birmingham - More than a year ago.

Second time in a couple of years that I have called Chris
out. He arrived in the time frame and completed in the hour.
His tips on performance, etc. were useful. Have reccomended
PC pal in the past to friends

4.75 out of 5 Stars

, Birmingham - More than a year ago.

5 out of 5 Stars

, Birmingham - More than a year ago.

Excellent service

5 out of 5 Stars

, Birmingham - More than a year ago.

In my experience I have always received excellent service
from the engineers who have called. I always feel that I
can ask questions and they will be answered in a friendly, helpful and professional manner in language that I can understand - not too technical!Computer problms and issues have been resolved quickly and without hassle.
I am never afraid to ask for advice and would certainly recommend PC Pal to family and friends. Thanks for the excellent service!

5 out of 5 Stars

, Birmingham - More than a year ago.

Always puntual phone call to tell when engineer will arrive,keeps you informed of the work he is carrying out,charges are fair used you before thats why I will always come back to PC PAL,reccomended to other clients keep up the good work Many thanks Don Potter.

5 out of 5 Stars

, Birmingham - More than a year ago.

Certainly based on my experience a service I will recommend.

5 out of 5 Stars

, Birmingham - More than a year ago.

V.good service.Sorted out all the problems.Answered all my questions clearly and gave good advice.

5 out of 5 Stars

, Birmingham - More than a year ago.

Sorted out problems quickly-answered all my questions in a clear and understandable manner.Gave good advice.

5 out of 5 Stars

, Birmingham - More than a year ago.

In my limited experience with computers etc. I could not have had a better reception,from the time of my call to the arranged visit and the superb service from Chris. Many thanks.

5 out of 5 Stars

, Birmingham - More than a year ago.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

Over the past few weeks I have dealt with a number of the team at PC PAL and found them all to be friendly, efficient, professional and very understanding. I would definitely use PC PAL again and recommend them.Thank you.

5 out of 5 Stars

, Birmingham - More than a year ago.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

5 out of 5 Stars

, Birmingham - More than a year ago.

I was very happy with the service provided by Chris the engineer. He was very efficient and professional and vey helful with the advice he gave me. I would recommend PC Pals to anyone. Many Thanks

5 out of 5 Stars

, Birmingham - More than a year ago.

If I remember right, this is the third time I've used PC Pal and I have always been more than happy with the service provided.

5 out of 5 Stars

, Birmingham - More than a year ago.

Engineer was David or Chris, was impressed by his knowledge and efficiency plus his friendlyness and fault (replaced dvd/cd player) found in minutes, I will certainly use your services again and will reccomend to my friends and relatives. plus added bonus of visiting same day as fault reported. Thanks.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

Friendly and helpful. Answered all my questions and very knowledgeable.Would ask for the same person next time!

5 out of 5 Stars

, Birmingham - More than a year ago.

I have used the services of PC Pal for the last four years and have always been impressed by the professionalism and friendliness of the consultants who have attended at my office. I would not dream of using any other IT Consultancy and would never hesitate in recommending PC Pal's services to other companies or individuals.

5 out of 5 Stars

, Birmingham - More than a year ago.

I have used the services of PC Pal for the last four years and have always been impressed by the professionalism and friendliness of the consultants who have attended at my office. I would not dream of using any other IT Consultancy and would never hesitate in recommending PC Pal's services to other companies or individuals.

5 out of 5 Stars

, Birmingham - More than a year ago.

this was, over the years, a second visit, by this same fellow! Both times, he showed wonderful patience, listened carefully to,my long winded, explanations, of my problems! Seemed to be "clued up" with all he was doing! offered advice, if he saw something that would make my use of my laptop easier! Always explained what he was doing & even if I did not understand, he explained more carefully again!

4.5 out of 5 Stars

, Birmingham - More than a year ago.

4.25 out of 5 Stars

, Birmingham - More than a year ago.

Excellent service everything explained in detail and David went through everything he had done more than once. Would definately recommend you.

5 out of 5 Stars

, Birmingham - More than a year ago.

Always been very helpful and fixed our problems during the shortest possible time. Honest about areas that you cannot help with.

5 out of 5 Stars

, Birmingham - More than a year ago.

5 out of 5 Stars

, Birmingham - More than a year ago.

your staff were excellent, and sorted our problem out.overall your company is very good,and i would recommend you to anyone.

5 out of 5 Stars

, Birmingham - More than a year ago.

In just over the hour the engineer solved two problems that as I am 79 years old was a great help.He wasvery understanding of my ignorance of computers.

4.5 out of 5 Stars

, Birmingham - More than a year ago.

Always good to come across local businesses who give you total confidence. Would certainly recommend to friends and relations who are seeking IT help.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

Having used other PC repair call out services before, I am satisfied that PC Pal were excellent all round. From the first experience of the 'call centre' to David's repair of the fault, the service was excellent. David spent plenty of time diagnosing the problem thoroughly, rather than taking a 'we'll try this and see how it goes' attitude, which I have encountered from other businesses. All done with a friendly and knowledgable approach. Truly excellent - top marks!

4.75 out of 5 Stars

, Birmingham - More than a year ago.

Always a pleasure to do business with PC Pal.

5 out of 5 Stars

, Birmingham - More than a year ago.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

Chris arrived at the appointed time - identified and rectified a problem with my graphics card - fitting a replacement and installing the new software, which completely solved the pc problem. I was very happy with a service which combined competence with courtesy - at a reasonable price for both parts and labour. I would recommend PC Pal. I cannot think of a way to improve such superb service.

5 out of 5 Stars

, Birmingham - More than a year ago.

Your engineer Chris was excellent. He answered all my queries and demonstrated things to me that I was unsure of. Put us on the right track with our new laptop and wi-fi printer. Nothing was too much trouble. I would recommend PC Pal to anyone.

5 out of 5 Stars

, Birmingham - More than a year ago.

5 out of 5 Stars

, Birmingham - More than a year ago.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

Many thanks to David Allen at PC Pal for sorting out my computer problem. He did confirm that my keyboard had in fact "died" but spent a lot of time with my spare keyboard and successfully got it working. His patience answering my computer questions was appreciated. Well done David

4 out of 5 Stars

, Birmingham - More than a year ago.

The service provided during the time that David worked on my computer was excellent and he put my mind at rest that he would be able to resolve the problem without any hassle - which was a big concern of mine! I would definitely recommend using PC Pal again!

4.75 out of 5 Stars

, Birmingham - More than a year ago.

5 out of 5 Stars

, Birmingham - More than a year ago.

Chris rang to say he was on his way which was very helpful and he arrived within the 2 hour window I had been given when I booked the call.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

I feel that you do not need any improvment, I have always found you to be professional in every sense, having used your company a number of times now, I have always been satisfied, and will continue to use your services as and when required.

4.5 out of 5 Stars

, Birmingham - More than a year ago.

Friendly, efficient and the engineer had time to explain to me in a language I understood what he was doing. He did clean up my start up menu but as a result I now have a log in box that I didn't have before -

4.75 out of 5 Stars

, Birmingham - More than a year ago.

Chris and Bruce dealt with several queries in a friendly and efficient way. I'll use you again (hopefully not yet)!

5 out of 5 Stars

, Birmingham - More than a year ago.

Your engineer was prompt,friendly,efficient, professional and solved the problem - all in one hour ! What more can you ask ?

5 out of 5 Stars

, Birmingham - More than a year ago.

he was well within the time segment for the appointment! He was friendly! Listened to all I had to say (& the faults I felt my pc had(). Offered advice & showed me how to do various things on my pc! I felt very confident!

4.75 out of 5 Stars

, Birmingham - More than a year ago.

I have used PC Pal now four times in about 5 weeks for different problems each time, they have been quick and efficent, and resolved the problem. I would recommend them to anyone.

4.75 out of 5 Stars

, Birmingham - More than a year ago.

Chris sorted my problem with speed and efficiency, and even suggested changes for the good on my computer. I felt the charges were very reasonable and acceptable. I would have no hesitation in calling PC PAL for any future problem.

5 out of 5 Stars

, Birmingham - More than a year ago.

Very quick response to my call and David explained what he was doing to try and resolve the problem. As it turned out I needed a new screen and this was sourced quickly and replacement schedule set up quickly.

4 out of 5 Stars

, Birmingham - More than a year ago.

PC Pals cant find any fault in there services they are simply excellent.

5 out of 5 Stars

, Birmingham - More than a year ago.

PC Pal continues to exceed service expectations. Engineer is friendly, knowledgeable and most importantly fixed the problem on the spot. Very happy. Will use again and recommend widely.

5 out of 5 Stars

, Birmingham - More than a year ago.

Our Desktop Computer Repair Services

Your local PC PAL Engineers are specialists in Desktop / PC services, covering all models of desktops including Apple Macs right down to component level. We arrange an on-site visit (at a time to convenient to you) and complete 99% of repairs on site, there and then!  Your local engineer carries an extensive range of spare parts and genuine software, enabling us to ensure your computer is up and working again with the minimum of fuss and delay.

newpc Home ServicesNew PC installations

We can help you setup your new computer or laptop correctly.

email Home ServicesEmail Problems

Assistance with either setting up or getting it back.

internet explorer Home ServicesInternet Problems

We can help you get back on-line and surfing again.

Wireless Problems

Solutions for wireless problems.

Internet Security

Get Protected from all the latest threats.

Computer Repairs

Our engineers will make your laptop happy again.

Personal Shopper

Let our engineers help you shop for your new computer.

Viruses & Malware

We are experts at clearing viruses from your PC or laptop.

Slow Computer

Making your computer feel brand new!

Software Problems

Blue screen white text – please telephone us immediately.

Computer Upgrades

Turning your computer into the speedy machine it used to be.

Apple Macs

We can repair Apple iMacs and Macbooks.

Tuition

Giving you a helping hand.  Whatever your experience.

Online Family Safety

We can help you to protect your children online.

Our Laptop Repair Services

Your local PC PAL Engineers are specialists in repairs all models of laptop, netbooks and notebooks, including Apple Macbooks right down to component level. We arrange an on-site visit (at a time to convenient to you) and complete 99% of repairs on site, there and then!  Your local engineer carries an extensive range of spare parts and genuine software, enabling us to ensure your computer is up and working again with the minimum of fuss and delay. 

Screen Repairs

We repair or replace broken, cracked & flickering screens.

Broken Back Light

We repair back-light issues without replacing the screen.

Liquid Damage

We repair submarine laptops to coffee spills.

Socket Repairs

No power, broken power socket or suspected faulty charger.

Motherboard Repairs

Distorted graphics, powering issues & no image on screen.

Broken Keyboards

We can repair and replace broken laptop keyboards.

Our Smartphone and Tablet Services

Your local PC PAL Engineers are able to repair and provide support for all makes of smartphones, including iPhone, BlackBerryHTC and Samsung models. Your Engineers are also able to repair and provide support for all makes of tablets, including iPadSamsung GalaxyAmazonHTC and BlackBerry models.

Screen Repairs

We repair or replace broken, cracked & flickering screens.

Battery Replacement

Replacing your devices power source.

Email / Calendar Sync

Transfer content between devices.

Liquid Exposure

A simple splash or washing machine incidents.

Software Issues

Devices not starting or requiring a software upgrade.

Wi-Fi Setup

Getting your device connected to the world.

Our Business Services

Your local PC PAL Engineers are specialists in providing IT Support to Small Businesses. We understand that your business will not function efficiently without working computers and a solid internet connection. Whether your issues are slow computers, or your network has gone down, please give your local PC Engineer a call and we can often be there on-site the very same day! So don’t delay and call in the experts as your IT systems are too important to be left to chance!

IT Support Contracts

Our Helpdesk & Support package.

Ad Hoc Support

We support business on a pay as you use basis as well.

Online Backup

Keeping your data safe from fire, theft and failure.

Networking

Set up a better network allowing you to share files and printers.

Office 365

We can help your company work smarter using Office 365.

Apple Macs

We repair Apple iMacs and Macbooks.

Laptop Repairs

We can repair your laptops to make them happy again.

Internet Problems

We help you get back on-line and surfing again.

Internet Security

Get protection from all the latest threats.

Viruses & Malware

We are experts at clearing viruses from your computers.

Slow Computer

Make your computer run like new again!

Software Problems

Anything from BSOD, glitches and your computer cutting out!

Wireless Problems

Cut the chains from your laptop & set yourself free!

Computer Upgrades

Turning your computer into the speedy machine it used to be.

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Computer Repairs Birmingham and Laptop Repairs Birmingham

We can provide Computer Repair services in Birmingham and the surrounding areas. In Birmingham and the surrounding areas we can help set up new computers, remove a virus or spyware, fix broadband or wireless issues, help with email problems and much, much more in Birmingham.

We also repair Laptops, Netbooks and smartphones in the Birmingham area. We can replace screens, keyboard, broken DC sockets and much more.

Whatever your problem, please give PC PAL Birmingham a call on 0121 369 1239 for a discussion about how we can help! We also carry out Laptop Repairs in your Home or Office.

 

Address : PC PAL Solihull, Building 300, Trinity Park, Solihull, B37 7ES. - E-mail: solihull@pcpal.co.uk

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